Amanda Hall
Champaign
Summary
Compassionate phlebotomist with expertise in venipuncture and blood collection techniques, ensuring patient comfort and safety. Committed to maintaining lab safety protocols and building strong patient relationships.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Lead Phlebotomist
Quest Diagnostics, Patient Services
Champaign, IL
12.2024 - Current
- Executed venipuncture procedures with high accuracy and patient care standards.
- Maintained compliance with regulatory guidelines and internal quality control measures.
- Managed inventory of supplies, ensuring availability for efficient operations.
- Assessed patients'' conditions prior to phlebotomy procedures, identifying potential complications or contraindications before proceeding safely with the procedure.
- Developed strong relationships with patients by fostering trust during the blood collection process.
- Implemented best practices for specimen handling to minimize contamination risks.
- Centrifuged blood samples as outlined in clinical protocols.
- Provided exceptional customer service, addressing patient concerns with empathy and professionalism.
- Enhanced patient experience by providing efficient and accurate blood collection services.
- Maintained accurate records of all samples collected, ensuring precise tracking throughout the testing process.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Used personal protective equipment correctly to protect coworkers and patients.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Phlebotomy Instructor
Parkland College
Champaign, IL
01.2021 - Current
- Developed and implemented comprehensive phlebotomy curriculum to enhance student learning outcomes.
- Facilitated hands-on training sessions, ensuring mastery of venipuncture techniques and patient care practices.
- Mentored students through practical assessments, providing constructive feedback to improve skills and confidence.
- Evaluated student performance through practical exams, maintaining high standards for competency in phlebotomy procedures.
- Maintained detailed records of student progress, attendance, and performance to ensure accurate documentation and adherence to program requirements.
- Taught vein selection and blood extraction protocol in real-time with demonstration materials and in clinical settings.
- Prepared students for certification exams by administering practice tests and providing targeted review sessions on areas requiring additional instruction.
- Ensured compliance with accreditation requirements by regularly updating course materials and documenting instructional activities.
- Coached students on individual level with patience and positive reinforcement.
- Maintained a safe and organized learning environment, adhering to proper laboratory protocols and procedures.
- Provided immediate and constructive feedback to students individually and as group.
- Provided educational lectures and facilitated discussions on weekly basis.
- Instructed and coached students to help overcome academic issues and personal challenges.
Phlebotomist
Northwestern Medical Center Inc.
Bloomington, IL
02.2024 - 12.2024
- Collected blood samples following strict safety protocols and procedures.
- Ensured accurate labeling and documentation of specimens for laboratory analysis.
- Assisted in training new staff on phlebotomy techniques and patient interaction.
- Maintained equipment and supplies, ensuring readiness for daily operations.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
Phlebotomist
Carle Foundation Hospital
Urbana, IL
03.2022 - 03.2024
- Performed venipuncture and capillary draws with precision to ensure patient comfort and safety.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Enhanced patient experience by performing blood draws quickly and efficiently.
- Improved patient comfort and trust with compassionate communication and professional bedside manner.
- Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
- Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
Phlebotomist
Christie Clinic Float Department
Champaign, IL
05.2021 - 03.2022
- Monitored patient comfort during procedures, addressing concerns promptly.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Packaged and shipped specimens to central lab daily.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
Center Manager
Check Into Cash
Champaign, IL
02.2019 - 02.2021
- Led daily operations to ensure compliance with company policies and procedures.
- Managed staff scheduling, optimizing coverage and enhancing customer service experience.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Maintained accurate records of all transactions at the center, ensuring transparency in financial reporting for internal stakeholders.
Store Manager
Dollar General
Champaign, IL
11.2017 - 02.2019
- Led daily store operations to ensure compliance with company policies and procedures.
- Managed inventory levels, conducting regular audits to maintain optimal stock availability.
- Trained and mentored new team members on customer service standards and operational processes.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
- Analyzed sales data to identify trends and adjust marketing initiatives accordingly.
- Resolved customer complaints efficiently, fostering positive shopping experiences and loyalty.
- Collaborated with district managers to execute strategic initiatives aimed at improving store performance.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
CNA
Confidential Care Providers
Tolono, IL
12.2012 - 02.2017
- Provided compassionate care to patients, ensuring comfort and safety during daily activities.
- Assisted with personal hygiene and mobility, enhancing patient independence and dignity.
- Implemented infection control measures, promoting health and safety standards within the facility.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
CNA/Lead Phlebotomist
Dr. Ahmad Sidney Health
Sidney, IL
10.2010 - 12.2012
- Administered patient care, including vital signs monitoring and medical history documentation.
- Assisted healthcare providers with clinical procedures and patient examinations.
- Ensured compliance with healthcare regulations and maintained a sterile environment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Performed venipuncture and capillary draws to collect blood samples efficiently.
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Minimized patient discomfort during blood draws by utilizing proper tourniquet application, needle selection, and insertion techniques.
Healthcare Technician/CNA/Laboratory Phlebotomist
Provena Covenant Medical Center
Urbana, IL
09.2007 - 10.2010
- Monitored patient vital signs and reported changes to healthcare team.
- Assisted in performing diagnostic tests and medical procedures.
- Improved patient care by accurately recording and communicating vital signs to medical staff.
- Managed patient intake and discharge processes, ensuring a seamless and organized transition between care settings.
- Certified phlebotomy skills resulted in faster turnaround times for lab results leading to quicker treatment decisions for patients.
- Demonstrated proficiency in operating various medical equipment such as EKG machines, blood pressure monitors, glucose meters, and pulse oximeters for accurate data collection.
- Maintained strict adherence to HIPAA regulations while handling sensitive patient information with discretion and professionalism.
- Prevented bedsores and enhanced mobility through regular repositioning, range-of-motion exercises, and skin assessments for at-risk patients.
- Assisted nurses and physicians in various procedures, ensuring proper protocols were followed for optimal patient outcomes.
- Cared for patients by providing personal assistance and ambulation.
Education
High School Diploma -
Atwood-Hammond
Atwood, IL05-2003
Skills
- Order of draw
- Venipuncture
- Lab safety protocols
- Blood collection techniques
- HIPAA compliance
- Customer service
- Verbal and written communication
- Documentation and reporting
- Patient care
- Adaptable approach
- Patient preparation
- Multitasking
Certification
- Phlebotomy Instructor
- Illinois CNA Certification
- PBT(ASCP) Certified Phlebotomist
Timeline
Lead Phlebotomist
Quest Diagnostics, Patient Services
12.2024 - Current
Phlebotomist
Northwestern Medical Center Inc.
02.2024 - 12.2024
Phlebotomist
Carle Foundation Hospital
03.2022 - 03.2024
Phlebotomist
Christie Clinic Float Department
05.2021 - 03.2022
Phlebotomy Instructor
Parkland College
01.2021 - Current
Center Manager
Check Into Cash
02.2019 - 02.2021
Store Manager
Dollar General
11.2017 - 02.2019
CNA
Confidential Care Providers
12.2012 - 02.2017
CNA/Lead Phlebotomist
Dr. Ahmad Sidney Health
10.2010 - 12.2012
Healthcare Technician/CNA/Laboratory Phlebotomist
Provena Covenant Medical Center
09.2007 - 10.2010
High School Diploma -
Atwood-Hammond