Amanda Fuller
Rockford
Summary
Dynamic customer service professional with a friendly, positive attitude and proven problem-solving skills. At ABC Supply, I excelled in supporting expense management, ensuring timely approvals and enhancing team collaboration. Recognized for maintaining high accuracy in documentation and fostering a productive work environment, I am goal-oriented and committed to achieving excellence.
Overview
24
24
years of professional experience
Work History
Travel and Expense/concur Support
ABC Supply
07.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Answer phone calls for support line
- Approve expense reports
- Answer support emails in a timely manner
- Special projects from management
Cashier
Binny's
11.2021 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Trained staff on proper procedures
Warranty Administrator
Warrant Processing Company
08.2016 - 10.2021
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Managed multiple projects
- Prioritized and organized tasks to efficiently accomplish service goals
Social Services Assistant
River Bluff Nursing Home
03.2019 - 08.2019
- Presented family and resident with information, referrals and assistance accessing resources such as food, housing and transportation upon discharge.
- Coordinated specific psychosocial resources to meet residents identified needs.
- Conducted psychosocial assessments to identify individual needs and specific social services necessary to address identified objectives and goals.
- Promoted integration of services for clients, including behavioral health care and long term services to enhance continuity of care.
- Formulated discharge plans in collaboration with multidisciplinary treatment team, patient and family
- Performed ongoing monitoring of patient care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations
Assistant Store Manager
Kelly's Market
10.2013 - 03.2015
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Customer Service Representative
Vision Financial Corp
03.2013 - 03.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Area Supervisor
Ross Dress for Less
05.2011 - 11.2013
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Maintained the cleanliness of the store in accordance to corporate regulations, setting up new displays, reorganizing departments, etc
- Assist in all positions in the store to ensure tasks were completed, concerns were addressed and the store functioned properly
Customer Service Representative
Don Carter Lanes
05.2001 - 08.2009
- Informed customer about billing procedures, process payments and provided payment option set up
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Educated customer on special pricing opportunities and company offerings
- De-escalated problematic customer concerns, maintaining calm and friendly demeanor
- Delivered service and support to each customer, paving way for future business opportunities
Education
Cosmetology - Cosmetology
Capri College
Davenport, IA06-2005
High School Diploma -
Rockford East High School
Rockford, IL06-2003
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Goal orientated
Timeline
Travel and Expense/concur Support
ABC Supply
07.2023 - Current
Cashier
Binny's
11.2021 - 07.2023
Social Services Assistant
River Bluff Nursing Home
03.2019 - 08.2019
Warranty Administrator
Warrant Processing Company
08.2016 - 10.2021
Assistant Store Manager
Kelly's Market
10.2013 - 03.2015
Customer Service Representative
Vision Financial Corp
03.2013 - 03.2015
Area Supervisor
Ross Dress for Less
05.2011 - 11.2013
Customer Service Representative
Don Carter Lanes
05.2001 - 08.2009
Cosmetology - Cosmetology
Capri College
High School Diploma -
Rockford East High School
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