Amanda Deffenbaugh
Taylorville
Summary
Experienced professional with 5+ years in customer service, childcare, and food service. Effective communicator with strong organizational skills and ability to thrive in fast-paced environments. Excels in email-based support and problem-solving. Dedicated to assisting individuals and resolving issues with empathy and flexibility.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Childcare Worker
Madonna's Child Development Center
- Supervised and nurtured groups of young children in a daycare setting
- Communicated daily with parents and staff
- Maintained a calm, structured environment and adapted quickly to children’s needs
- 1 year, 3 months
Crew Member
Krekel’s Custard
01.2023 - 12.2024
- Worked as part of a small team delivering quick service and quality food
- Took orders, cleaned stations, and maintained a positive atmosphere
- Contributed to customer satisfaction during high-traffic times
Cashier & Kitchen Team Member
Casey's General Store
01.2018 - 12.2022
- Managed customer transactions and food preparation in a fast-paced environment
- Provided friendly, accurate service and handled inventory/restocking
- Balanced multiple roles, demonstrating strong time management and adaptability
Customer Support
ProFlowers (via Marketing Alternatives Inc)
01.2013 - 12.2013
- Responded to customer inquiries via email with professionalism and care
- Resolved order issues and tracked deliveries quickly and effectively
- Maintained a calm, helpful tone even during holiday rush seasons
- Gained experience using CRM and ticketing systems
- Remote
Education
High School Diploma / GED - undefined
IllinoisSkills
- Remote customer support (email/chat)
- Friendly, professional communication
- Scheduling & multitasking
- Creative thinking and writing
- Microsoft Office & basic tech tools
- Empathy, patience, and high emotional intelligence
- Adaptable to changing environments and systems
Certification
No formal certifications, but self-taught creative and spiritual practices
Timeline
Crew Member
Krekel’s Custard
01.2023 - 12.2024
Cashier & Kitchen Team Member
Casey's General Store
01.2018 - 12.2022
Customer Support
ProFlowers (via Marketing Alternatives Inc)
01.2013 - 12.2013
Childcare Worker
Madonna's Child Development Center
High School Diploma / GED - undefined
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