Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Daly

Lemont

Summary

Dynamic leader with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach. Demonstrates exceptional time management and a commitment to continuous improvement.

Overview

18
18
years of professional experience

Work History

Customer Service Manager

TWA Photographic Artists
08.2014 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.

Photographer

Self Employed
03.2012 - Current
  • Digitally edited photos to enhance appearance.
  • Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
  • Developed strong relationships with clients through clear communication and professionalism.
  • Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.

Sales Consultant

Zookbinders
03.2013 - 08.2014
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Generated increased sales revenue through effective lead generation and follow-up efforts.

Lead Swim Instructor

Lifetime Fitness
06.2007 - 01.2012
  • Ensured the safety of all participants by maintaining vigilance during lessons and enforcing pool rules and regulations.
  • Managed pool facilities efficiently, scheduling maintenance as needed while minimizing disruptions to programmed activities.
  • Promoted a culture of continuous improvement through regular self-assessment exercises designed to identify areas of strength or growth potential for both instructors and swimmers alike.
  • Enhanced swimmer abilities by developing and implementing comprehensive lesson plans tailored to individual needs.
  • Streamlined communication between parents, students, and staff by organizing regular progress reports and updates on swimmer achievements.

Education

Bachelor of Arts - Digital Photography

Illinois Institute of Art
Schaumburg, IL
03-2011

Skills

  • Customer service
  • Problem-solving
  • Microsoft outlook, word, and Excel
  • Customer focused
  • Training and mentoring
  • Excellent time management skills
  • Complaint resolution
  • Team building and leadership
  • Customer relationship management (CRM)
  • Handling escalations
  • Staff training
  • Staff management

Timeline

Customer Service Manager

TWA Photographic Artists
08.2014 - Current

Sales Consultant

Zookbinders
03.2013 - 08.2014

Photographer

Self Employed
03.2012 - Current

Lead Swim Instructor

Lifetime Fitness
06.2007 - 01.2012

Bachelor of Arts - Digital Photography

Illinois Institute of Art

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Amanda Daly