Amanda Blankenship
Decatur
Summary
Process Manager with 5 years of progressive experience ensuring smooth efficiency of services that meet the expectations and needs of customers, clients and internal departments; adept in bringing different parts of an organization together and leading staff to run in an efficient manner.
Skilled process management professional with solid background in optimizing workflows and implementing efficient operational strategies. Known for strong focus on team collaboration, adaptability, and achieving results. Expertise in process improvement, project management, and stakeholder communication. Reliable and flexible, consistently driving successful outcomes in dynamic environments.
Overview
27
27
years of professional experience
Work History
GBS Process Manager Vessel & IBM Settlement
ARCHERS DANIELS MIDLAND COMPANY
04.2014 - Current
- In charge of CMS processes/transactions for vessel & IBM
- Use an owner's mindset to drive performance by setting priorities, empowering employees, providing feedback, and holding myself and team members accountable
- Responsible for motivating and engaging a staff of 12 settlement representatives
- Engaged in building positive relationships with staff members, business units and customers
- Responsible for generating, documenting & record retention of large dollar settlements
- Appointed as a Change Champion representative by Director of Settlement
Refind Oils Customer Service Rep
ARCHERS DANIELS MIDLAND COMPANY
06.2007 - 04.2014
- Throughout my customer service rolls, I have dealt with many different types of customers in an ever changing work environment
- My top skill in this group was mulit-tasking many responsibilities throughout my work day
- I was successful in working through various issues that might arise
- Processed multiple orders in the IBM system and entered several contracts daily with low percentage of errors
- Responsible for maintaining good relationships with ADM's customers
- Interacted daily with refineries regarding inventory & logistics division regarding scheduling/delivery of goods
Packaged Oils Customer Service Rep.
ARCHERS DANIELS MIDLAND COMPANY
10.1998 - 06.2007
- Maintained excellent customer relationships by processing orders, scheduling logistics, reviewing inventory, A/P & A/R and many additional account maintenance duties
- Learned the ADM VAX, IBM, A0GO, FCGO, APGO with minimal training
- Maintained spreadsheets for the sales group
Education
High School Diploma -
Mt. Zion High School
Mt. Zion, ILSkills
- Team Building & Leadership
- Effective Communication
- Conflict Resolution
- Relationship Building
- Goal-Setting
- Monitor Staff performance
- Customer Service
- Critical Thinking & Analysis
- Operational Strategizing
- Coordinate department duties
- Operational excellence
Timeline
GBS Process Manager Vessel & IBM Settlement
ARCHERS DANIELS MIDLAND COMPANY
04.2014 - Current
Refind Oils Customer Service Rep
ARCHERS DANIELS MIDLAND COMPANY
06.2007 - 04.2014
Packaged Oils Customer Service Rep.
ARCHERS DANIELS MIDLAND COMPANY
10.1998 - 06.2007
High School Diploma -
Mt. Zion High School
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