Amanda Bergae
Springfield
Summary
Dynamic Operations Associate with extensive experience at the Illinois Secretary of State, excelling in customer service and deadline management. Proven track record in training teams and enhancing operational efficiency through effective communication and problem-solving skills.
Operations professional with strong background in streamlining processes and optimizing efficiency. Demonstrates robust focus on team collaboration and consistently meets organizational goals. Adaptable and reliable with skills in project management, data analysis, and problem-solving. Known for clear communication, strategic thinking, and results-driven approach.
Overview
23
23
years of professional experience
Work History
Operations Associate
Illinois Secretary Of State
12.2023 - Current
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
- Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
- Followed shipping and receiving procedures for goods and materials.
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
- Answered phones on a multi-call phone system.
- Collaborated with cross-functional teams to achieve project goals and meet deadlines.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
Operations Associate
Illinois Secretary Of State
04.2017 - 11.2023
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
- Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
- Followed shipping and receiving procedures for goods and materials.
Office Operations Supervisor
Illinois Secretary Of State
03.2016 - 04.2017
- Contributed towards achieving sustainability goals through conscious decision making around resource consumption.
- Handled escalated customer service issues promptly, fostering an atmosphere of trust between clients and the organization.
- Developed comprehensive office procedures, establishing clear expectations for staff members'' roles and responsibilities.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Correspondence Operator I
Illinois Secretary Of State
03.2015 - 03.2016
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Answered phones for the department.
- Took over the phone orders for Business Services records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
Operations Associate
Illinois Secretary Of State
02.2012 - 03.2015
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
- Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
- Followed shipping and receiving procedures for goods and materials.
- Provided customer services by phone for Illinois DMV's and the general public along with vehicle dealerships.
Operations Assistant
Illinois Secretary Of State
05.2006 - 02.2012
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Provided administrative support with accurate document preparation and data entry.
- Collaborated with other departments to foster smooth operation of daily processes.
- Contributed to development of operational procedures to improve efficiency and accuracy.
- Prepared and delivered operational performance reports to inform management.
- Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
Data Input Controller
Illinois Secretary Of State
05.2002 - 05.2006
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Maintained confidentiality of sensitive information by adhering to strict company policies regarding privacy and security.
- Enhanced office efficiency by maintaining electronic files and organizing documents for easy retrieval.
- Assisted in training new employees on data entry procedures, ensuring a seamless transition into the role.
Education
GED -
Lanphier High School
Springfield, IL01-1999
Skills
- Customer service
- Verbal and written communication
- Deadline management
- Interpersonal and written communication
- Scheduling
- Team support
Languages
English
Full Professional
Timeline
Operations Associate
Illinois Secretary Of State
12.2023 - Current
Operations Associate
Illinois Secretary Of State
04.2017 - 11.2023
Office Operations Supervisor
Illinois Secretary Of State
03.2016 - 04.2017
Correspondence Operator I
Illinois Secretary Of State
03.2015 - 03.2016
Operations Associate
Illinois Secretary Of State
02.2012 - 03.2015
Operations Assistant
Illinois Secretary Of State
05.2006 - 02.2012
Data Input Controller
Illinois Secretary Of State
05.2002 - 05.2006
GED -
Lanphier High School
Similar Profiles
Ronald McClain IIRonald McClain II
Public Service Representative at State of Illinois Secretary of StatePublic Service Representative at State of Illinois Secretary of State
Desiree BurcumDesiree Burcum
Formal Hearing Officer at State of Illinois - Secretary of StateFormal Hearing Officer at State of Illinois - Secretary of State
Shondra EdwardsShondra Edwards
Public Service Representative at State of Illinois Secretary of StatePublic Service Representative at State of Illinois Secretary of State
David RosadoDavid Rosado
Inside Sales Consultant at Boise CascadeInside Sales Consultant at Boise Cascade
Juan Aguilar SanchezJuan Aguilar Sanchez
Back-up Lead/Glue Machine Operator/Forklift Operator at Swanson Group Inc.Back-up Lead/Glue Machine Operator/Forklift Operator at Swanson Group Inc.