Amanda Andreatta
Manteno
Summary
Experienced professional with a strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Collaborative team player adept at adapting to changing needs and achieving results through efficient and empathetic service. Recognized for reliability and a proactive approach in meeting customer and organizational goals. Thrives on acquiring new skills quickly and approaches daily challenges with flexibility and openness to changing needs.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Evernorth Payers Solutions
05.2023 - Current
- For the past year I have been working closely with the Billing department for a Client Refund project.
- I work closely in GENASYS, SAP, IVIEW, FILENET and PSCR.
- Proficient in 10 keys
- I have a high attention to detail, while also quality oriented with my work. Ability to work independently and pro-actively, while meeting and exceeding customer expectations.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Verified patient demographic information in order to ensure accuracy of data entry.
- Precisely evaluated and verified benefits and eligibility.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Communication & Customer Service Skills
- Consistently maintain a positive attitude and enjoy helping people.
- Articulate and very effective working with people of diverse backgrounds and cultures.
- Accurately record, maintain, and verbally communicate detailed information.
- Exceptional command of English Language with strong written and transcription skills
- Organization & Time Management:
- Excellent problem solver who quickly grasp complex situations and transform them into manageable tasks.
- Produce quality work even when under extreme time pressure and deadlines.
- Proven ability to understand and follow complex instructions to successful conclusions.
- successfully managing and organizing personal time and workload.
- Collaborate in teams to produce quality reports.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Responded promptly to emails, voicemails, and faxes from customers seeking assistance or advice.
- Maintained client confidentiality according to HIPAA regulations at all times.
- Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
Mental Health Technician
Shapiro Developmental Center
02.2010 - 04.2023
- Provides care to patients in a manner that promotes safety, comfort, and the therapeutic environment.
- Assists patients with activities of daily living; attends to patient behavioral problems and provides assistance in crisis intervention, as needed.
- Works with other members of a multi-disciplinary team in leading milieu activities such as current events groups, community meetings, goals groups, fitness groups, activities of daily living groups, and/or recreational activities, as appropriate to the specified patient population.
- Charts patient observations, following prescribed procedures and standards.
- Participates in the development and implementation of patient treatment programs.
- Maintains confidentiality of patient records.
- Transport patients to and from appointments, clinics, laboratories, and/or treatments, as and when appropriate.
- May perform initial patient evaluations to determine treatment priorities; may take vital signs, weights, and urine, stool, and sputum specimens.
- Attends and participates in group sessions, in-service education, and staff meetings.
- Maintains established institutional policies and procedures, objectives, quality assurance program, and safety, environmental and infection control standards.
- Enhances professional growth and development through participation in educational programs, current literature, in service meetings and workshops.
- May provide liaison with patients, families of patients, or external facilities and agencies.
- Performs miscellaneous job-related duties as assigned.
Shift Manager
Oberweis Ice Cream and Dairy Store
03.2007 - 03.2010
- Assist Manager in supervision of employees in every phase of product preparation and customer service.
- Upheld company standards and compliance requirements for operations.
- Directed and led employees and team members on effective operations, methods and procedures.
- Know all functions of the store and be able to step in and perform any of the job duties
- Perform opening and closing duties
- Exceed customer expectations and to provide excellent customer service
- Assist Managerin handling money and bank deposits in a safe and responsible manner.
Account Executive - Payables and Receivables
Chicago tire
05.2007 - 09.2009
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Produced sales documents, finalized deals and filed records.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Supported office clerical functions using word processing and other software, email and office machines.
- Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Processed accounts payable and accounts receivable updates to maintain current financial records.
- Supervised invoice creation and submission to enable prompt and efficient customer billing.
Education
High School Diploma -
Herscher High School
07.2007
Some College (No Degree) - Pre Nursing
Kankakee Community College
Kankakee, ILSkills
- Proficient in medical terminology
- Strong customer service expertise
- Keen eye for accuracy
- Effective multitasking
- Strong ability to manage tasks
- Dependable and honest
- Effective patient communication
- Calm and professional under pressure
- Strong leadership skills
- Fundamental understanding of medical assistant principles
- Professional judgment skills
- Effective at meeting deadlines and managing tasks
- Knowledge of administrative functions and basic accounting
- Effective multitasking in fast-paced environments
- Strong technical computer skills
- Accurate data entry
- Client support
- Proficient in Microsoft Outlook
- Dependable and responsible
- Proficient in computer applications
- Microsoft powerpoint, excel, and Word
Timeline
Customer Service Representative
Evernorth Payers Solutions
05.2023 - Current
Mental Health Technician
Shapiro Developmental Center
02.2010 - 04.2023
Account Executive - Payables and Receivables
Chicago tire
05.2007 - 09.2009
Shift Manager
Oberweis Ice Cream and Dairy Store
03.2007 - 03.2010
Some College (No Degree) - Pre Nursing
Kankakee Community College
High School Diploma -
Herscher High School
Similar Profiles
Swetha PothamshettySwetha Pothamshetty
Cloud Engineering Senior Architect/Manager at CIGNA-Evernorth SolutionsCloud Engineering Senior Architect/Manager at CIGNA-Evernorth Solutions
Jill RoyJill Roy
Council Member for the Town of Maple Creek at The Rate Payers For The Town Of Maple CreekCouncil Member for the Town of Maple Creek at The Rate Payers For The Town Of Maple Creek
Regina M. SiplaRegina M. Sipla
Provider Data & Analytics Release Train Engineer/Scrum Master at Cigna Group/EvernorthProvider Data & Analytics Release Train Engineer/Scrum Master at Cigna Group/Evernorth
Tristan ReiterTristan Reiter
Industrial Maintenance Technician at Stor-LocIndustrial Maintenance Technician at Stor-Loc
Brandon NorredBrandon Norred
Ride Alongs at Officer SimsRide Alongs at Officer Sims