Amado Hernandez
Prospect Heights
Summary
A committed technical professional with wealth of experience in maintaining and repairing advanced equipment. Known for delivering high-quality technical support and consistently improving operational efficiency. Focused on team collaboration, achieving results, and adapting to changing needs. Skills include diagnostics, problem-solving, and effective communication.
Overview
14
14
years of professional experience
Work History
Field Technician
American Wide Broadband
Des Plaines, IL
07.2024 - 05.2026
- Installed and configured broadband equipment at residential and commercial locations.
- Conducted routine maintenance checks to ensure optimal network performance.
- Diagnosed and resolved technical issues, enhancing customer satisfaction.
- Collaborated with cross-functional teams to streamline installation processes.
- Trained new technicians on safety protocols and operational procedures.
- Collaborated with other field technicians to resolve complex technical issues.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
Car Rental Agent
Avail
Chicago, IL
04.2021 - 02.2022
- Improved customer satisfaction by providing exceptional service and addressing client concerns promptly.
- Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
- Continuously met or exceeded sales targets through effective communication and relationship building with clients.
- Assisted in resolving conflicts or issues between customers and staff, fostering a positive work environment.
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Educated customers on rental policies, procedures, and fees while maintaining excellent customer relations.
- Collaborated with team members to ensure seamless coordination of daily tasks, resulting in an organized and efficient workplace.
Driver
DSTM amazon
09.2016 - 04.2020
- Deliver Amazon Prime packages to customers
- Constant driving vehicle for most of the job duties
- Speak to customers and problem-solve any issues
- Report lost packages to management.
Technician/ Store Manager
Gadgetworks
Glenview, IL
09.2013 - 06.2016
- Fixed electronics such as phones, tablets, and computers
- Assisted customers, answered phone calls and emails
- Made sure store is under control and maintenance
- Balanced drawer at end of shift
- Ordered parts for store, managed inventory
- Key holder.
Warehouse employee/ cashier
Best Buy
09.2013 - 09.2014
- Made sure warehouse was clean, unloaded best buy items from truck, sorted inventory items to correct category throughout the store, maintained work area clean.
Delivery driver
Green Price Cleaners
09.2012 - 08.2013
- Loaded delivery truck, delivered clothes to multiple cleaners a day
- FAST paced delivery.
Education
Diploma -
Wilbur Wright College
Chicago, IL01-2014
Diploma -
Edwin G. Foreman High School
01-2012
Skills
- Customer service oriented
- Written and oral communication skills
- Energetic Self starter, fast learner
- Bilingual (English and Spanish)
- Cash Handling
- Customer Service
- Sales
- Merchandising
- Retail Management
- Policy comprehension
- Team player mentality
- Equipment installation
- Workplace safety
- Professional communication
- Hardware repair
- Attention to detail
- Relationship building
Timeline
Field Technician
American Wide Broadband
07.2024 - 05.2026
Car Rental Agent
Avail
04.2021 - 02.2022
Driver
DSTM amazon
09.2016 - 04.2020
Technician/ Store Manager
Gadgetworks
09.2013 - 06.2016
Warehouse employee/ cashier
Best Buy
09.2013 - 09.2014
Delivery driver
Green Price Cleaners
09.2012 - 08.2013
Diploma -
Edwin G. Foreman High School
Diploma -
Wilbur Wright College