Versatile and dynamic, with a proven track record at Fortune Fish & Gourmet, enhancing warehouse efficiency and safety. Excelled in customer service and organizational skills, significantly improving operational flow and client satisfaction. Demonstrates a strong ability to manage time effectively and leverage internet savvy for optimal results.
Experienced with client relations, negotiation, and conflict resolution. Utilizes strategic thinking to navigate complex agreements and secure beneficial outcomes. Track record of maintaining strong working relationships and adapting to dynamic environments.
Work History
Kitchen Staff Member
6 Months
The Kismet Table | 08.2024 - 02.2025
Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
Agent
3 Years 3 Months
Steel River Systems LLC | 06.2023 - Current
Complying with legal restrictions skip tracing & using resources in accordance with FDCPA policies to obtain contact with specific individuals in debt collections.
Informed clients of policies and procedures.
Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
De-escalated and resolved customer complaints with punctual, polite and professional service.
Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Sales Associate
5 Months
The Home Depot | 01.2024 - 06.2024
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Provided positive first impressions to welcome existing, new, and potential customers.
Left of on good terms, due to moving back to Chicago.
Delivery Driver
2 Months
John’s Plumbing | 11.2023 - 01.2024
Safely navigate throughout Chicagoland area delivering plumbing supply to journeyman and apprentices on duty. Keep company truck clean as possible, eyes on trip mileage, refueling when needed with company fuel card. Frequently lifting upwards of up to 100lbs in material and tools.
Chef
1 Year 2 Months
PF Changs Restaurant | 08.2022 - 10.2023
Oversaw grill, stove, and oven, and cleaned equipment after every shift.
Checked freezer and refrigerator prior to each shift to verify correct temperatures.
Maintained well-organized mise en place to keep work consistent.
Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
Trained kitchen staff to perform various preparation tasks under pressure.
Forklift Operator
1 Year 3 Months
Fortune Fish & Gourmet | 06.2021 - 09.2022
Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Transported goods between warehouse locations according to shipment and storage needs.
Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
Communicated with floor managers to determine merchandise placement.
This was a job that I liked the most out of all my work experience and unfortunately had to leave when a family member got sick and passed away. My position was important, & I was replaced after not returning in a faster time frame. I still recommend anyone to work at fortune fish and respect the company.
Chef
3 Years 1 Month
Unidine | 11.2017 - 12.2020
Oversaw grill, stove, and oven, and cleaned equipment after every shift.
Checked freezer and refrigerator prior to each shift to verify correct temperatures.
Maintained well-organized mise en place to keep work consistent.
Prepared meals from scratch using authentic, popular recipes to generate repeat business.
Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
Enhanced customer satisfaction by consistently delivering high-quality culinary creations.