Alzata Hodges
Elmwood Park
Summary
Certified Phlebotomist with broad experience in fast-paced healthcare settings. Skilled in blood collection, specimen processing, and patient interaction to ensure comfort and accuracy during procedures. Demonstrated ability to maintain high standards of safety and hygiene, leading to improved patient satisfaction and efficiency in sample collection processes. Known for strong communication skills and teamwork, enhancing operational flow and patient care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Phlebotomist
University of Chicago Medicine
Chicago
09.2024 - Current
- Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Monitored patients for adverse reactions and provided immediate care as needed.
- Performed centrifugation and specimen aliquoting for sample preparation.
- Prepared specimens for transport to external laboratories.
Phlebotomy Supervisor
Northwestern Memorial HealthCare
Chicago
08.2016 - 09.2024
- Directed activities of phlebotomy department.
- Investigated errors or discrepancies related to test results or specimen collections and took corrective action as appropriate.
- Assisted in resolving customer complaints regarding specimen collection services or inaccurate test results.
- Provided support during emergency situations involving blood draws or specimen collections.
- Managed staffing and scheduling of phlebotomy lab personnel.
- Collaborated with healthcare teams to enhance patient care and improve specimen collection processes.
- Evaluated employee skill and quality of care against performance benchmarks.
- Managed inventory of phlebotomy supplies and reordered stock as necessary.
- Conducted regular staff meetings to discuss performance issues and provide guidance on best practices.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Adhered to all healthcare regulations, including HIPAA and OSHA standards.
- Performed administrative duties such as preparing reports, tracking employee hours and maintaining records of patient visits.
- Provided training for new employees on safety protocols, specimen collection techniques, proper documentation methods and HIPAA requirements.
- Entered patient information and test orders into computer systems accurately.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
Donor Floor Supervisor
Octapharma Plasma Center
Northlake
10.2014 - 08.2016
- Resolved customer complaints quickly and efficiently while maintaining a professional demeanor.
- Provided guidance to staff members regarding any issues or concerns related to their job duties.
- Collaborated with other departments within the organization to ensure smooth operations on the donor floor.
- Monitored equipment usage on the donor floor and ensured that maintenance needs were addressed in a timely manner.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Responsible for supervising and coordinating activities of staff members on the donor floor, including assigning tasks and monitoring performance.
- Implemented changes suggested by management in order to improve processes on the donor floor.
- Assisted with training new employees in their job duties, as well as providing ongoing coaching and feedback to ensure quality performance.
- Ensured that all donor floor policies and procedures were followed by staff members.
- Resolved conflicts between staff members in a professional manner while ensuring that all parties involved were treated fairly.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Education
Associate in General Studies -
Malcolm X College
Chicago, IL05-2022
Certification in Phlebotomy -
Wilbur Wright College
Chicago, IL05-2014
High School Diploma -
Steinmetz College Prep
Chicago, IL06-2009
Skills
- Venipuncture Proficiency
- Aseptic techniques
- Specimen labeling
- Patient monitoring
- Quality assurance
- Patient care
- Geriatric phlebotomy
- Medical terminology
- Staff management
- Pediatric phlebotomy
Certification
- Phlebotomy License
- CPR Certified
Languages
Spanish
Professional
Timeline
Phlebotomist
University of Chicago Medicine
09.2024 - Current
Phlebotomy Supervisor
Northwestern Memorial HealthCare
08.2016 - 09.2024
Donor Floor Supervisor
Octapharma Plasma Center
10.2014 - 08.2016
Associate in General Studies -
Malcolm X College
Certification in Phlebotomy -
Wilbur Wright College
High School Diploma -
Steinmetz College Prep
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