Alyssa S. Hendricks
Hoffman Estates,IL
Summary
Astute, passionate & eager individual with a strong desire to build a career in administration. Detail-oriented worker with efficient planning and meeting client needs. Adept at multitasking and motivated to make the workplace run smoothly.
Knowledgeable, reliable and a friendly individual who enjoys working with people and offers great organizational and interpersonal skills. Many years of experience with computers, data entry, and Microsoft.
To seek and maintain full-time position that offers a detail-oriented team player, professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Office Manager
Dogtopia
06.2023 - 07.2024
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Routed correspondence to facilitate timely communication between team members, customers and vendors.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Created and implemented secure filing systems for sensitive employee and client documents.
- Cultivated client and vendor loyalty by proactively reaching out with follow-ups and status updates.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Handle all social media platforms and advertising for the company. Including company calendar, Instagram and Facebook posts, and upcoming events to keep parents in the loop.
- Knowledgeable about dog behavior and ways to avoid or breakup bad play.
- Organized boarding belongings for all dogs so nothing was misplaced for forgotten.
Retail Sales Associate
Bear Builder, Build-A-Bear Workshop
08.2020 - 09.2021
- Greeted customers and helped with product questions, selections and purchases.
- Logged reports, expenses, receipts and sales documents into digital database.
- Supported loss prevention goals by monitoring shopper behavior.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Supported efficient and timely replenishment of sales floor merchandise.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Folded and arranged merchandise in attractive displays to drive sales.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Informed customers of current store promotions to encourage additional sales purchases.
Camp Counselor
Hoffman Estates Park District
06.2018 - 07.2020
- Worked with children of varying age, interest, skill and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Implemented recreational activities to promote campers' physical health and encourage teamwork skills development.
- Delivered first aid for accidents and injuries in compliance with established procedures to promote campers' well-being and health.
- Followed established emergency procedures to enable best possible resolution of incidents.
- Supervised pre-planned field trips and followed established safety guidelines to minimize campers' accident and injury risks.
- Coordinated, implemented and evaluated leadership program and related activities to promote beneficial camper outcomes.
- Factored-in abilities, needs and interests of participants in development of events and programs.
Hostess
Outback Steakhouse
10.2017 - 05.2018
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Informed servers of newly seated parties for speedy service.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assisted managers with quickly resolving service- and food-related issues.
Education
No Degree - Cosmetology
Empire Beauty School
High Point, NCNo Degree - Elementary education
Roosevelt University
Palatine, IL 05.2021
Associate of Arts - Elementary Education
Harper College
Palatine, IL05.2020
No Degree - Elementary School Teaching
Illinois State University
Normal, IL08.2018
High School Diploma -
Hoffman Estates High School
Hoffman Estates, IL05.2018
Skills
- Computer Skills (3 years)
- Office Administration (2 Years)
- Behavior Management (3 years)
- Writing Skills (5 years)
- Experience Working With Students (2 years)
- Time Management
- Front desk (5 years)
- Transcription
- Organizational Skills (4 years)
- Guest services (6 years)
- Interpersonal Communication Skills
- Recordkeeping Compliance (2 Years)
- Customer Experience Management (7 Years)
- Adaptable and Flexible
- Computer Proficiency and Microsoft Office (5 Years)
- Customer Retention
- Client Rapport-Building
- Professional Development
- Office Management
- Records Management
- Inventory Auditing
- Office Consultations
- Customer Service Management
- Knowledge of Office Equipment
- Data Entry (2 Years)
Additional Information
- Authorized to work in the US for any employer
Timeline
Office Manager
Dogtopia
06.2023 - 07.2024
Retail Sales Associate
Bear Builder, Build-A-Bear Workshop
08.2020 - 09.2021
Camp Counselor
Hoffman Estates Park District
06.2018 - 07.2020
Hostess
Outback Steakhouse
10.2017 - 05.2018
No Degree - Cosmetology
Empire Beauty School
No Degree - Elementary education
Roosevelt University
Associate of Arts - Elementary Education
Harper College
No Degree - Elementary School Teaching
Illinois State University
High School Diploma -
Hoffman Estates High School
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