Alyssa Wilmot
Chicago
Summary
Friendly and organized professional with experience in front office roles, customer service, and administrative support. I enjoy working with people, staying organized, and making sure daily operations run efficiently. Known for being dependable, detail-oriented, and able to juggle multiple tasks in busy environments.
Overview
9
9
years of professional experience
Work History
Receptionist
SoLo Eye Care
Chicago, IL
01.2024 - Current
- Oversee insurance verification operations, guaranteeing accurate billing and timely payment processing.
- Train new staff on office procedures, contributing to a cohesive team environment and workflow efficiency.
- Provide support for office operations by ordering supplies, maintaining equipment, and organizing files as needed.
- Manage incoming phone calls professionally, ensuring accurate message taking and prompt response times.
- Assist patients with insurance claims and provide guidance on coverage details.
Optician
Illinois Eye Center
Peoria, IL
07.2023 - 12.2023
- Educated customers on lens types, frames, tints, and coatings to facilitate informed decision-making.
- Operated manual lensometer and other tools to achieve proper fittings and adjustments for clients.
- Resolved customer complaints professionally, ensuring a positive experience through empathetic communication.
Optician
Bard Optical
Bloomington, IL
05.2020 - 07.2023
- Scheduled appointments, verified insurance coverage, maintained accurate patient records, and assisted with preliminary testing to facilitate smooth patient experiences.
- Increased sales through expert knowledge of lens types, materials, and coatings for various customer needs.
- Investigated and resolved customer complaints, adjusting or repairing eyewear to ensure satisfaction and retain clientele.
- Instructed patients on insertion, removal, cleaning, care, and proper handling of contact lenses to promote safe usage and enhance patient confidence.
Crew Member
Dunkin' Donuts
Washington, IL
08.2017 - 03.2020
- Took food and beverage orders, processed payments, and assembled products to meet specific guest requirements and enhance customer satisfaction.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Coordinated with co-workers to complete assigned tasks efficiently.
Education
BBA - Business Administration
Illinois State University
Normal, IL05-2023
Skills
- Administrative skills
- Organizational structure
- Customer service
- Patient confidentiality
- Telephone etiquette
- Claim processing
Timeline
Receptionist
SoLo Eye Care
01.2024 - Current
Optician
Illinois Eye Center
07.2023 - 12.2023
Optician
Bard Optical
05.2020 - 07.2023
Crew Member
Dunkin' Donuts
08.2017 - 03.2020
BBA - Business Administration
Illinois State University