Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

Alyssa Stone

River Grove

Summary

Dynamic customer service professional with extensive experience at Fogo De Chao, excelling in problem resolution and team development. Proven track record of enhancing customer loyalty through empathetic communication and effective conflict resolution. Skilled in data entry and active listening, fostering a positive service culture that drives repeat business and satisfaction.

Overview

10
10
years of professional experience

Work History

Customer Service Representative,

Fogo De Chao
11.2022 - 05.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Crew Chief

Ihop
12.2014 - 12.2022
  • Managed team according to company standards and compliance requirements.
  • Organized daily assignments for crew members, ensuring efficient use of time and resources.
  • Trained all team members on key roles to maintain flexibility.
  • Mentored junior crew members, fostering a supportive work environment and promoting professional growth.
  • Solved complex problems quickly through effective collaboration with team members from various departments and disciplines.
  • Ensured compliance with industry regulations through diligent recordkeeping and adherence to established protocols.

Assistant General Manager , Shift Manager

Wendys Restaurant
06.2020 - 06.2022
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Set overall vision and provided team leadership.
  • Evaluated team member performance regularly, identifying areas for improvement as well as recognizing exceptional contributions to the organization''s success.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Implemented customer feedback system, leading to improved service offerings.
  • Improved operational workflows, resulting in smoother running of establishment.

Customer Service

Olive Garden
06.2020 - 06.2021
  • Streamlined communication channels for improved customer service quality and efficiency.
  • Answered inquiries and provided superior customer service to clients.
  • Streamlined customer service processes for improved efficiency and response times.
  • Increased repeat business by providing exceptional customer service experiences.
  • Provided exceptional customer service by addressing client inquiries promptly and accurately.
  • Utilized customer feedback to improve customer service.
  • Managed customer service operations, including taking orders and resolving complaints.

Team Trainer

Dunkin' Donuts Franchising
04.2016 - 04.2018
  • Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Cross-trained existing employees to maximize team agility and performance.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Taught new team members correct procedures for all areas of operations.
  • Maintained current knowledge of all team position requirements.
  • Provided one-on-one coaching sessions for employees struggling in certain areas of their role, resulting in increased confidence and job satisfaction.

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Scheduling
  • Follow-up skills
  • Team development
  • Data collection

Accomplishments


  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Timeline

Customer Service Representative,

Fogo De Chao
11.2022 - 05.2025

Assistant General Manager , Shift Manager

Wendys Restaurant
06.2020 - 06.2022

Customer Service

Olive Garden
06.2020 - 06.2021

Team Trainer

Dunkin' Donuts Franchising
04.2016 - 04.2018

Crew Chief

Ihop
12.2014 - 12.2022

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Alyssa Stone