ALYSSA SMITH
Springfield
Summary
Dynamic retail professional with a proven track record at American Eagle Outfitters, excelling in customer service and sales techniques. Adept at inventory management and visual merchandising, with effective communication and problem-solving skills. Committed to enhancing customer experiences and fostering teamwork in fast-paced environments. Open and positive communicator with a calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
American Eagle Outfitters, Inc
Springfield
10.2024 - Current
- Handled price checks, merchandise transfers, and fitting room returns to keep the store orderly and efficient.
- Maintained a clean work environment by sweeping, dusting, vacuuming, and mopping the floors.
- Recommended, selected, and located merchandise based on customer desires.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Assisted customers with finding the right product for their needs.
- Demonstrated knowledge of store products and services.
- Handled customer complaints in a professional manner.
- Created price tags and merchandise signs for new items.
Server
The Dublin Pub
Springfield
06.2024 - 10.2024
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided exceptional service to a high volume of daily customers.
- Greeted guests and provided menus.
- Monitored dining room for cleanliness and proper set-up at all times.
- Took orders from customers accurately and promptly.
- Delivered food orders promptly and courteously.
- Maintained records of transactions made during a shift as required by law or company policy.
- Provided excellent customer service to ensure satisfaction.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Server
Hooters Inc.
Springfield
02.2024 - 06.2024
- Trained new employees on restaurant procedures and plating techniques.
- Satisfied customers by topping off drinks and offering condiments, napkins, and other items.
- Explained menu options to guests, offered suggestions, and took orders for food and beverages.
- Presented menus and answered questions regarding items.
- Prepared checks, itemizing total meal costs and taxes.
- Addressed complaints to kitchen staff and served replacement items.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Stocked service areas with supplies during slow periods.
- Operated POS terminals to input orders, split bills, and calculate totals.
Bookseller
Barnes and Noble
Springfield
07.2021 - 02.2024
- Consistently exceeded monthly sales goals through effective customer engagement.
- Established strong relationships with co-workers and customers to enhance service quality.
- Maintained, organized, and restocked the bookstore to ensure product availability.
- Created eye-catching displays for special events, seasonal promotions, and holidays.
- I answered customer questions about books and magazines to help you with tailored assistance.
- Developed custom orders for books and magazines based on customer preferences.
- Monitored store organization and current trends to improve overall customer experience.
Pizza Maker
Papa Murphys
Springfield
10.2020 - 07.2021
- Answer phone calls to provide customer service and to take food orders
- Memorized menu to provide detailed descriptions of ingredients and portion size
- Responsible for taking food orders, making pizza, cleaning, stocking and operation of cash register
- Efficient, adaptable, and effective in a fast-paced environment
- Maintain a positive work environment by open communication with team members to minimize conflict, improve relations, and encourage a harmonious atmosphere
- Provide customized orders and service when requested
- Keep kitchen organized and clean according to state licensing standards
- Track, monitor, and order ingredients and supplies as needed
Education
High school or equivalent -
Lutheran High School
Springfield, Il05.2023
Skills
- Teamwork
- Customer service
- Inventory Management
- Visual merchandising
- Cash handling
- Sales Skills
- Computer Skills
- Communication Skills
- Problem solving
- Sales techniques
- Time management
- Order taking
- Babysitting experience
Timeline
Retail Sales Associate
American Eagle Outfitters, Inc
10.2024 - Current
Server
The Dublin Pub
06.2024 - 10.2024
Server
Hooters Inc.
02.2024 - 06.2024
Bookseller
Barnes and Noble
07.2021 - 02.2024
Pizza Maker
Papa Murphys
10.2020 - 07.2021
High school or equivalent -
Lutheran High School