Alyssa Przybylski
Wilmington
Summary
Dynamic sales professional with proven expertise in cash handling and customer service, honed at Travel Center of America. Recognized for enhancing operational efficiency and training staff to elevate service standards. Adept at building relationships that drive repeat business, while effectively managing inventory to meet customer demand.
Overview
4
4
years of professional experience
Work History
Sales Associate
Travel Center of America
10.2024 - Current
- Processed transactions efficiently, ensuring accurate cash handling and financial reporting.
- Maintained product knowledge to provide tailored recommendations for travel services and products.
- Collaborated with team members to streamline operational workflows and improve service delivery.
- Conducted inventory management, ensuring stock levels met demand while minimizing excess.
- Trained new staff on customer service protocols and company policies to ensure consistency.
- Resolved customer complaints promptly, turning challenges into opportunities for improved service experience.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Shift Manager
Burger King
08.2021 - 09.2024
- Supervised daily operations to ensure adherence to company standards and guidelines.
- Trained and mentored team members on customer service excellence and operational procedures.
- Implemented process improvements that enhanced efficiency and reduced wait times during peak hours.
- Ensured compliance with health and safety regulations throughout restaurant operations.
- Managed inventory levels, placing orders to maintain stock availability without overages.
- Resolved customer complaints promptly, reinforcing positive dining experiences and retention efforts.
- Conducted performance evaluations, providing feedback and identifying development opportunities for staff members.
- Collaborated with management to develop strategies that increased sales during promotional events.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Handles deliveries and shipments
Hostess
Burger Theory
08.2021 - 11.2021
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating arrangements.
- Collaborated with servers to streamline guest service during peak hours.
- Assisted in training new hosts on customer service standards.
- Resolved guest inquiries and concerns promptly for improved satisfaction.
- Maintained cleanliness and organization of front-of-house areas.
- Monitored dining room flow to enhance overall operational efficiency.
Education
Associate of Arts - English
Joliet Junior College
Joliet, ILSkills
- Cash handling
- Customer service
- Inventory management
- Team leadership
- Process improvement
- Conflict resolution
- Sales strategies
- Staff training
- Operational efficiency
- Financial reporting
- Visual merchandising
- Performance evaluation
- Relationship building
Timeline
Sales Associate
Travel Center of America
10.2024 - Current
Shift Manager
Burger King
08.2021 - 09.2024
Hostess
Burger Theory
08.2021 - 11.2021
Associate of Arts - English
Joliet Junior College