Alyssa Phillips
Normal
Summary
Responsible and hard working
Transitioning from fast-paced kitchen environment where skills in time management and multitasking were developed. Proven ability to work under pressure and maintain high standards of food quality and presentation. Looking to apply these skills in new, dynamic role that values dedication and efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cook
Red Lobster Restaurant
11.2024 - Current
- Prepared diverse menu items by following standardized recipes and presentation guidelines.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Key Hourly Manager
Texas Roadhouse
08.2021 - 10.2024
- Implemented training programs for enhanced employee skills.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Executed meal prep tasks for streamlined service during peak hours.
- Prepared diverse menu items by following standardized recipes and portion control guidelines.
- Managed grill station, fry station, flattop and expo station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Demonstrated versatility in cutting techniques, adeptly handling a wide range of meat varieties including beef, pork, poultry, and seafood for optimal product offerings.
- Unloaded food supplies from distributor trucks and efficiently organized inventory.
- Read food order slips and listened to verbal instructions to properly prepare food for customers.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
Manager Wendys
Wendys Restaurant
05.2020 - 09.2021
- Managed fast paced local chain restaurant
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Excelled in every store position and regularly backed up front-line staff.
- Managed inventory levels to ensure optimal stock, avoiding both overstock and stockouts.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Monitored employee food handling, safety and uniform requirements.
- Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
Slide Operator
Normal Parks and Recreation
05.2019 - 09.2019
- Responsible for customers being in order and mind timings
- Being on time
- Enforce rules
- Safety
- Cleaning and closing duties
- Shift changes
- Being on time
Education
High school diploma - General studies
Normal Community High School
Normal, IL05.2020
Skills
- Communication Skills and organizational skills
- Lifeguard
- Pool Maintenance
- Food preparation
- Multitasking and organization
- Strong attention to safe food handling procedures
- Frying
- Knife skills
- Supply restocking
- Food presentation
- Kitchen equipment operation and maintenance
- Contamination prevention
- Food waste reduction
- Grilling expertise
- Sauce making
- Ingredients measuring
- Culinary creativity
- New hire training
- Recipes and menu planning
- Ingredient selection
- Order delivery practices
- Operations management
- Ingredient inspection
- Pastry making
- Problem-solving
- Time management
- Attention to detail
- Team collaboration
- Health and safety compliance
- Food storage
- Staff training
- Temperature control
- Recipe-based cooking
- Cutting and slicing techniques
- Strong butchery skills
- Positive and professional
- High volume production capability
Accomplishments
- Supervised team of 40+ staff members.
- Achieved steak cutting competition through effectively helping with collaboration in meat-cutting
- Increased team productivity by implementing key process improvements.
Certification
- CPR, 12/01/19, 12/01/21, Certified in medical cpr
- Lifeguarding/First Aid/CPR/AED, 12/01/19, 12/01/21
Languages
Spanish
Limited Working
Timeline
Cook
Red Lobster Restaurant
11.2024 - Current
Key Hourly Manager
Texas Roadhouse
08.2021 - 10.2024
Manager Wendys
Wendys Restaurant
05.2020 - 09.2021
Slide Operator
Normal Parks and Recreation
05.2019 - 09.2019
- CPR, 12/01/19, 12/01/21, Certified in medical cpr
- Lifeguarding/First Aid/CPR/AED, 12/01/19, 12/01/21
High school diploma - General studies
Normal Community High School
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