Alyssa Marple
Elburn
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
6
6
years of professional experience
Work History
Store Associate
Harbor Freight Tools
Batavia, IL
01.2025 - 01.2026
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Managed inventory levels through regular stock checks and replenishment processes.
- Operated point-of-sale systems efficiently, ensuring accurate transaction processing.
- Trained new associates on store policies and customer service standards for consistency.
- Maintained cleanliness and organization of sales floor to promote a welcoming environment.
- Collaborated with team members to optimize store layout for improved product visibility.
- Implemented promotional displays to maximize customer engagement and drive sales initiatives.
ADSP
Cornerstone Services
Joliet, IL
10.2023 - 02.2025
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Learned and adapted quickly to new technology and software applications.
Head Cashier
The Home Depot
Oswego, IL
05.2022 - 11.2022
- Supervised cashiers to ensure accurate transactions and excellent customer service.
- Managed cash handling procedures, ensuring compliance with company policies and security protocols.
- Resolved customer inquiries and concerns effectively, fostering positive shopping experiences.
- Collaborated with management to identify operational challenges and recommend strategic solutions.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Sales Associate
Five Below
Oswego, IL
07.2020 - 05.2022
- Enhanced customer experience through effective communication and product knowledge.
- Streamlined inventory management processes to improve stock accuracy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High school diploma or GED -
Oswego High School
Oswego, IL05.2021
Skills
- Communication
- Basic Computer Skills
- Time management
- Shift Management
- Customer service
- Typing
- Phone etiquette
- Transporter
- Cashiering
- Cleaning
- Developmental Disabilities Experience
- Medication Administration
Languages
English - Expert
Timeline
Store Associate
Harbor Freight Tools
01.2025 - 01.2026
ADSP
Cornerstone Services
10.2023 - 02.2025
Head Cashier
The Home Depot
05.2022 - 11.2022
Sales Associate
Five Below
07.2020 - 05.2022
High school diploma or GED -
Oswego High School
Additional Information
Authorized to work in the US for any employer