ALYSSA DUTTON
Harrisburg
Summary
Dedicated Rehabilitation Case Coordinator and Air Force veteran, offering a unique blend of military experience and expertise in providing support and services to individuals with disabilities. Proven track record of coordinating services to facilitate access to education and employment opportunities. Adept at managing diverse responsibilities, including case management, program development, and client advocacy. Strong communication and interpersonal skills, with a commitment to ensuring the well-being and empowerment of individuals with disabilities. Currently in college online looking to get back into the workforce.
Overview
6
6
years of professional experience
Work History
REHABILITATION CASE COORDINATOR
Illinois Department of Human Services
12.2023 - 12.2024
- Provided assistance and information to individuals with disabilities through phone calls and emails, addressing their specific needs
- Coordinated services to help individuals with disabilities access education and employment opportunities
- Assisted in obtaining wheelchairs, handicapped vehicles, and other mobility aids for individuals with disabilities
- Managed gas assistance programs for students with disabilities to ensure they could attend school
- Maintained accurate records and documentation of services provided
AIRMAN 1ST CLASS
United States Air Force
08.2018 - 07.2023
- Managed and updated ID cards for military personnel and veterans, ensuring compliance with regulations and timely renewal
- Handled medical insurance administration, including processing claims and updating family profiles for service members
- Supervised 12 entry-level employees, providing guidance and support to enhance performance and meet objectives
- Communicated effectively with customers to address inquiries, resolve issues, and provide exceptional service
- Maintained accurate inventory of office supplies, optimizing procurement and minimizing waste
- Developed and implemented processes that streamlined operations, leading to a 50% reduction in processing times
Education
Cosmetology - Cosmetology
Southeastern Illinois College
Illinois07-2025
SECONDARY SCHOOL -
Harrisburg High School
Harrisburg, IL01.2018
Skills
- Microsoft Outlook
- Microsoft Word
- Microsoft PowerPoint
- Customer Service
- Data Entry
- DoD Procedures
- Routing Inbound Calls
- Typing Proficiency
- Quick Learner
- Leadership Skills
- Detail-oriented
- Communication Skills
- Active listening strengths
- Data collection
- Case documentation
- Analytical mindset
Timeline
REHABILITATION CASE COORDINATOR
Illinois Department of Human Services
12.2023 - 12.2024
AIRMAN 1ST CLASS
United States Air Force
08.2018 - 07.2023
Cosmetology - Cosmetology
Southeastern Illinois College
SECONDARY SCHOOL -
Harrisburg High School
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