Alyssa Diaz
Streamwood,IL
Summary
Experienced with customer service and product knowledge in optical field. Utilizes effective communication and sales techniques to meet client needs. Track record of building strong customer relationships and ensuring satisfaction.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
OPTICAL SALES ASSOCIATE
Target Optical
Streamwood, IL
09.2025 - Current
- Assist customers with frame and lens selection, ensuring proper fit and style preferences.
- Educate customers on lens options, coatings, and pricing to meet vision needs and budgets.
- Verify and process vision insurance benefits, accurately entering patient information.
- Perform basic frame adjustments and minor repairs for comfort and functionality.
- Maintain clean, organized displays and ensure merchandise meets visual standards.
- Support daily operations, including inventory management, order processing, and cashier duties.
- Maintained accurate patient records in compliance with HIPAA regulations, ensuring confidentiality and data security.
- Managed appointment scheduling for eye exams, maximizing efficiency for both staff and patients.
- Performed cash, card, and check transactions to complete customer purchases.
- Used in-store system to locate inventory and place special orders for customers.
- Answered telephone calls to schedule eye exams and answer pre-screening questions or inquiries.
- Assisted customers in selecting frames and lenses based on their prescription needs and personal style preferences.
RETAIL SALES ASSOCIATE
Kohl's
Schaumburg, IL
09.2021 - 09.2025
- Delivered excellent customer service by greeting shoppers, answering inquiries, and resolving issues with a positive attitude.
- Organized and replenished merchandise to meet company safety and visual standards.
- Processed online orders for shipment or store pickup.
- Maintained a clean and welcoming sales floor, consistently meeting company merchandising guidelines.
- Trained new team members on operational procedures and customer service standards.
- Greeted customers and helped with product questions, selections, and purchases.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Managed inventory to prevent stock shortages, ordering new items as necessary.
- Supported store management in planning and executing seasonal promotions and sales events.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Greeted customers and provided outstanding customer service.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
HIGH SCHOOL DIPLOMA -
Bartlett High School
Bartlett, IL05.2021
Skills
- Stock replenishment
- Time management
- Multitasking capabilities
- Reliability and punctuality
- Active listening
- Organizational skills
- Merchandise display
- Customer engagement
- Positive attitude
- Teamwork and collaboration
- Attention to detail
- Optical product knowledge (frames, lenses, accessories)
- Vision insurance verification & processing
- Frame adjustments & eyewear fitting
- Order tracking
- Cash register operation
- Store opening and closing
- Telephone etiquette
- Flexible hours
- Friendly and helpful
- Adjusting eyewear
- Optical sales
- Goal oriented
- Teamwork orientation
Timeline
OPTICAL SALES ASSOCIATE
Target Optical
09.2025 - Current
RETAIL SALES ASSOCIATE
Kohl's
09.2021 - 09.2025
HIGH SCHOOL DIPLOMA -
Bartlett High School