Alyssa Dent
Pawnee
Summary
Resourceful Guest Service Manager known for productivity and efficiency in task completion. Specializes in customer service management, operational oversight, and conflict resolution. Excel in communication, leadership, and adaptability to ensure guest satisfaction and team harmony. Possesses ability to thrive in fast-paced environments, making quick decisions that enhance guest experience and operational success.
Overview
8
8
years of professional experience
Work History
Guest Service Manager
Candlewood Suites Hotel
Springfield
05.2019 - Current
- Guest Service Manager with extensive experience in hotel operations, leading front desk and guest services teams to deliver exceptional hospitality.
- Skilled in managing check-in/check-out processes, resolving guest concerns, and ensuring a seamless, high-quality guest experience.
- Proven ability to train staff, improve service standards, and maintain high guest satisfaction scores.
Housekeeper
Candlewood Suites Hotel
Springfield
05.2018 - 05.2019
- Maintained high cleanliness standards through thorough cleaning of guest rooms, enhancing guest satisfaction.
- Sanitized sinks, mirrors, toilets, and showers, ensuring hygiene compliance and contributing to overall guest comfort.
- Reported maintenance concerns to supervisor, facilitating prompt resolutions and maintaining quality standards.
Education
High School Diploma -
Kirksville High School
Kirksville, MO05-2019
Skills
- Front desk management
- Reservation systems
- Guest satisfaction
- Sales and upselling
- Complaint resolution
- Conflict resolution
- Staff training
- Report preparation
- Money handling
- Time management
Accomplishments
- Stars of the Industry Award
Timeline
Guest Service Manager
Candlewood Suites Hotel
05.2019 - Current
Housekeeper
Candlewood Suites Hotel
05.2018 - 05.2019
High School Diploma -
Kirksville High School