Alyssa Davis
Chicago
Summary
Dynamic and results-oriented professional with over 10 years of experience in customer service, dedicated to delivering exceptional support and fostering positive client relationships. Committed to contributing to a stable organization that values growth and offers opportunities for advancement. Proven ability to adapt quickly to new challenges and environments, ensuring seamless service delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrator
Flores Construction
San Rafael, CA
04.2021 - 01.2025
- Facilitated comprehensive management of project documentation while guaranteeing compliance with relevant industry regulations.
- Organized and streamlined schedules and resources for construction projects to facilitate optimal workflow.
- Executed strategic process enhancements to optimize operational workflows and increase team productivity.
- Directed stakeholder communication to ensure timely project updates and effective resolutions.
Security Officer/Dispatcher
Jamul Casino
Jamul, CA
02.2020 - 03.2021
- Casino security is a highly confrontational, on your toes and male dominated industry I absolutely thrived in and enjoyed. Being trusted to make decisions at my discretion allowed me to put my knowledge, nonbiased opinion and experience in the security industry to work. I was more times then not asked to lead when security needed to make contact with tempered and uncooperative guests. Learning numeral code, alpha phonetics, attending physical training and being tested monthly were required to make sure all officers were up to par. I then switched to dispatching for the entire casino and picked up security shifts after my 8 hours on or days off.
Corporate Security Officer
Allied Universal
San Diego, CA
06.2016 - 01.2020
- As a contracted corporate security professional for TDAmeritrade, I was responsible for over 700 associates needs and safety on a daily basis. Processing visitors and granting or denying access to high risk areas of the building based on professional needs. I frequently made swift decisions for 4 different branch buildings in different states, doubled as a receptionist and always made sure to be easily adaptable to new technology.
Dispatcher
Guard Management Incorporated
San Diego, CA
05.2016 - 04.2017
- Working as a security dispatcher I did a lot of data entry with sensitive information, manually checked every shift change to be sure employees were clocked in for their shifts, accepted/denied call offs, immediately fixed issues clients or employees were having and oversaw properties in the Inland Empire, Orange County and San Diego. Patrol Officers were dispatched by me as needed.
Education
Associate of Science - nursing
Grossmont College
San Diego, CA05-2026
Skills
- Critical thinking
- Issue and conflict resolution
- Works extremely well in both an individual and team setting
- Dependable and reliable
- Security
- Surveillance
- CCTV
- Team building and leadership
Certification
- First Aid Certification
- Driver's License
- Guard Card
Timeline
Administrator
Flores Construction
04.2021 - 01.2025
Security Officer/Dispatcher
Jamul Casino
02.2020 - 03.2021
Corporate Security Officer
Allied Universal
06.2016 - 01.2020
Dispatcher
Guard Management Incorporated
05.2016 - 04.2017
Associate of Science - nursing
Grossmont College