Alyssa Croom
DeKalb
Summary
Dynamic supervisor with a proven track record at Lehans Medical Equipment, excelling in staff management and process improvement. Skilled in training and mentoring, I enhanced workforce efficiency and resolved customer issues effectively, fostering loyalty and satisfaction. Committed to strategic planning and team building, I drive results through attention to detail and complex problem-solving.
Overview
10
10
years of professional experience
Work History
Supervisor
Lehans Medical Equipment
07.2019 - Current
- Coordinated shift schedules to optimize workforce efficiency and resource allocation.
- Implemented process improvements that streamlined workflows, reducing downtime.
- Conducted performance evaluations, providing constructive feedback to support employee development.
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
Cashier
Walmart
08.2017 - 10.2017
- Monitored sales promotions and discounts, accurately applying them during transactions to maximize customer satisfaction.
- Developed rapport with regular customers, fostering loyalty through personalized service and efficiency in transactions.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Waitress
South Moon BBQ
12.2015 - 04.2017
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment, enhancing overall dining experience.
- Conducted regular table checks to enhance guest engagement and ensure prompt service throughout the dining experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
Associate of Arts -
Kishwaukee College
Malta, ILHigh School Diploma -
Indian Creek
Shabbona, IL05-2016
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Attention to detail
- Complex Problem-solving
- Strategic planning
- Staff development
- Team building
- Processes and procedures
- Process monitoring and improvement
- Priority management
Timeline
Supervisor
Lehans Medical Equipment
07.2019 - Current
Cashier
Walmart
08.2017 - 10.2017
Waitress
South Moon BBQ
12.2015 - 04.2017
Associate of Arts -
Kishwaukee College
High School Diploma -
Indian Creek