Summary
Overview
Work History
Education
Skills
Education and Training
Certification
Timeline
Generic

Alyssa Carroll

Rockford

Summary


Healthcare professional ready to contribute to patient care excellence. Expertise in providing compassionate care and supporting medical staff in fast-paced environments. Reliable team player focused on adapting to evolving patient needs and delivering quality outcomes. Flexible hard worker ready to learn and contribute to team success.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Patient Care Technician/Clinic Lead

PIC/Wellnow
05.2023 - Current
  • Documented vital signs and reported abnormalities to PA/NPs, ensuring timely medical interventions when necessary.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
  • Assisted providers with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.

Patient Care Coordinator

Physicians Immediate Care
10.2021 - Current
  • Established strong work network by building professional relationships with physicians and fellow employees.
  • Maintained knowledge of community services and resources and referred patients to appropriate organizations.
  • Explained policies, procedures and services to patients.
  • Scheduled and confirmed appointments.
  • Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Processed payments and updated accounts to reflect balance changes.
  • Sorted incoming mail and directed to correct personnel each day.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Sanitized frequented areas and equipment using approved supplies.

Personal Shopper

Walmart
08.2020 - 10.2021
  • Choose top-quality items to fulfill customer orders.
  • Bag groceries carefully to keep products in perfect condition, separate fragile products and keep frozen and perishable foods cold or fresh.
  • Followed application instructions closely to minimize errors.
  • Complete pickup and shopping orders for customers.
  • Assist customers by finding needed items and checking inventory for items at other locations.
  • Maintain positive relationships with grocery store personnel by being consistently professional and friendly.
  • Organize and separate orders based on order number.

Direct Support Professional

Walter Lawson Children's Home
11.2019 - 10.2021
  • Prevented patient injuries by providing appropriate supports.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Documented current patient information to update supervising nurse, including vital signs, behaviors and eating habits.
  • Fostered independence in disabled individuals while closely monitoring safety at all times.
  • Documented client progress in charts and logbooks.
  • Improved patient daily living through compassionate care.
  • Monitored client's well-being, safety and comfort under direction of physician.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Engaged with patients and families, providing emotional support and instruction in adaptation to disability or illness.
  • Cared for wounds by changing bandages, dressings and binders to promote healing.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Documented current patient information to update vital signs, behaviors and eating habits.

Opening Coordinator

CEC Entertainment
11.2017 - 04.2021
  • Achieve sales goals and business objectives by motivating staff and promoting limited time offers.
  • Maintain relationships with guests through active engagement, issue resolution and social skills.
  • Mentor newly hired staff in upselling techniques to improve sales expertise.
  • Train, supervise and motivate the team to provide knowledgeable and fast service to every guest.
  • Organize operations and improve employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Deliver empathy and persuasive negotiation talents to promote memorable customer experience.
  • Process credit card payments and count back change and currency with accuracy.
  • Guide and support staff members to consistently achieve team and personal goals.
  • Direct staff to maintain quality shifts.
  • Counted and balanced registers.
  • Identified appropriate solutions to minimize issues and quickly solve problems.

Birthday Coordinator

CEC Entertainment
06.2012 - 04.2021
  • Engage with children to maintain safety and interest in activities during parties.
  • Respond to questions, complaints and conflicts quickly and thoroughly.
  • Greet guests in friendly and professional manner to promote positive, memorable experiences.
  • Facilitate and supervise birthday party activities, including games, prizes, gifts and cake.
  • Recommend money-saving strategies for party packages.
  • Collect information to ensure guest satisfaction.

Sanitation Worker

Cintas
08.2019 - 11.2019
  • Utilized Personal Protective Equipment correctly.
  • Stocked supplies in restroom and other stations throughout buildings.
  • Cleaned restroom, kitchen, break room and locker room areas effectively and efficiently.
  • Sanitized floors and walls to protect workers and customers.
  • Complied with company policies regarding safe storage of chemicals.
  • Monitored inventory of cleaning products and re-ordered as needed.

Education

High School Diploma -

Penn Foster High School
Online
05-2021

Skills

  • Physical stamina
  • Product expertise
  • Payment processing
  • Food safety and sanitation
  • Staff training and motivation
  • Opening and closing procedures
  • Team member motivation
  • Effective customer upselling
  • Supervision
  • Relationship development
  • Planning and coordination
  • Organization
  • Customer service
  • Communications
  • Team management
  • Staff development
  • Issue and conflict resolution
  • Insurance practices
  • Appointment confirmation
  • Multi-line telephone skills
  • Organization and efficiency
  • Hospitality services
  • Front office management
  • CPR certification
  • Vital signs monitoring
  • Specimen collection
  • Phlebotomy techniques

Education and Training

true,other

Certification

CPR Certified

Timeline

Patient Care Technician/Clinic Lead

PIC/Wellnow
05.2023 - Current

Patient Care Coordinator

Physicians Immediate Care
10.2021 - Current

Personal Shopper

Walmart
08.2020 - 10.2021

Direct Support Professional

Walter Lawson Children's Home
11.2019 - 10.2021

Sanitation Worker

Cintas
08.2019 - 11.2019

Opening Coordinator

CEC Entertainment
11.2017 - 04.2021

Birthday Coordinator

CEC Entertainment
06.2012 - 04.2021

High School Diploma -

Penn Foster High School

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