Alyssa Balisalisa
Virtual Assitant
Ashkelon,PAM
Summary
Experience customer service and administrative support professional with a background in logistic, retail, and caregiving. Skilled in communication, data entry, scheduling, record management, customer relations, and multitasking/ Highly organized, dependable, and committed to delivering excellent service and administrative support in Virtual Assistant role.
Overview
13
13
years of professional experience
Work History
Elderly Caregiver
Yad Harutzim Manpower
03.2021 - Current
- Provided compassionate support for daily living activities, ensuring comfort and dignity for elderly clients.
- Assisted with medication management, adhering to prescribed schedules and safety protocols.
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
Customer Service Representative
LBC Express
01.2020 - 12.2020
- Assidted customers with shipping, delivery remittance, and logistics inquiries.
- Processed parcel shipments, payments, and related transactions accurately and efficiently.
- Provided information on shipment status, rates, services and company policies.
- Collaborated with logistics teams to enhance delivery processes and reduce delays.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Administrative Assistant
Jollibee Foods Corp.
01.2013 - 03.2016
- Managed administrative functions, documentation, daily time records, and reporting requirements.
- Supervised cashier operations, cash reconciliations, bank pick-up, and daily sales reporting.
- Trained and supported team members to ensure excellent customer service and operational efficiency.
- Maintained accurate records , inventory documentation, and compliance with company procedures.
- Assisted management in coordinating daily restaurant operation and resolving customer concerns.
- Demonstrated strong organizational, communication, and leadership skills in a fast-paced environment.
Education
Bachelor of Science - Financial Management
Eastern Mindoro College
Bongabong, Oriental Mindoro 04.2001 -
VOCATIONAL - Caregiving
Technical Education And Skills Development Authority
Manila City 04.2001 -
High School Diploma -
Tayawan National High School
Bayawan City 04.2001 -
Elementary -
Nangka Elementary School
Marikina City 04.2001 -
Skills
- Customer Service Excellence
- Cash Handling & POS Operationd
- Administrative Support
- Compaint resolution
- Team Leadrship & Training
- Record Keeping nd Documentation
- Time Management & Multitasking
- Communication & Interpesonal Skills
- Caregiving & Patient Assistance
- Problem solving
- Attention to Detail
- Microsoft Office (Word, Excel, Outlook)
- Adaptibility Teamwork
Timeline
Elderly Caregiver
Yad Harutzim Manpower
03.2021 - Current
Customer Service Representative
LBC Express
01.2020 - 12.2020
Administrative Assistant
Jollibee Foods Corp.
01.2013 - 03.2016
Bachelor of Science - Financial Management
Eastern Mindoro College
04.2001 -
VOCATIONAL - Caregiving
Technical Education And Skills Development Authority
04.2001 -
High School Diploma -
Tayawan National High School
04.2001 -
Elementary -
Nangka Elementary School
04.2001 -