Alyssa Angelico
Dixon
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
Work History
Stay at Home Mom
Stay At Home Mom
05.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
Daycare Teacher
Open Sesame Child Care Center
09.2021 - 05.2022
- Previously worked at Open Sesame before, and they re-hired me as a daycare teacher because of my experience.
Daycare Teacher
Open Sesame Child Care Center
01.2020 - 07.2020
- Developed and implemented age-appropriate lesson plans to promote cognitive and social development.
- Fostered a safe and nurturing environment for children, ensuring well-being and emotional support.
- Collaborated with parents to discuss child progress, addressing concerns and enhancing communication.
- Supervised daily activities, promoting positive interactions among children and encouraging teamwork.
- Trained new staff on educational practices and classroom management techniques to ensure consistency.
- Maintained compliance with state regulations, ensuring safety standards were met in all aspects of care.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
Group Administrator
First Source Group USA
08.2019 - 01.2020
- Administered group insurance policies, ensuring compliance with regulatory requirements and company standards.
- Collaborated with cross-functional teams to streamline claims processing and improve customer service response times.
- Processes daily enrollee invoices and premium reconciliation for members,
- Works PCP exception report - assigns members to PCP,
- Reconciles eligibility data to ensure that the member data loaded in the system matches the file (exception report),
- Complete member moves- reassigning member from one PCP to another.
- Works monthly eligibility reconciliation (audit file/ baseline vs. system- updates eligibility data in system accordingly.
- Works Pharmacy exception report, and vision.
- Confirms monthly reporting, Validates eligibility by updating system accordingly using premium file details.
Branch Service Representative
World Finance Corporation
05.2018 - 12.2018
- Processed customer transactions efficiently while ensuring compliance with financial regulations.
- Assisted clients in understanding loan products and services to enhance customer satisfaction.
- Maintained accurate records of customer interactions and financial transactions for audit purposes.
- Collaborated with team members to streamline branch operations and improve service delivery.
- Contributed to a positive work environment by collaborating with team members on various tasks and projects.
- Participated in community events and branch-sponsored initiatives for positive brand exposure and increased customer engagement.
- Aided branch manager in completing monthly audits of transaction records to ensure accuracy and prevent discrepancies within company books.
- Handled cash drawer responsibilities accurately, balancing daily deposits and withdrawals while adhering to security protocols.
- Processed loan applications meticulously, gathering necessary documentation to expedite approval processes for customers seeking financing options.
- Assisted walk-in clients efficiently during peak hours by directing them toward appropriate staff members according to their inquiry.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Teacher Assistant
Open Sesame Child Center
03.2016 - 05.2018
- Created and adapted lesson plans and classroom work to meet child's needs
- Established and maintained relationships with students, parents/ guardians, staff, and community members
- Performed housekeeping duties such as sanitizing toys, and arranging items for use
- Monitored the behavior and development of the children and did monthly ASQ'S of the children to make sure they were meeting the correct developmental requirements
- Discussed behavior/ developmental issues with parents/ the director or whoever was involved with said children
- Coordinated with supervisor/ director to implement new training programs
- Trained throughout the year by taking teacher courses online
- Assisted in preparing educational materials and resources for activities.
- Supported lead teacher in classroom management and lesson delivery.
- Engaged students in learning through interactive and hands-on experiences.
Waitress/ Bartender
Cornerspot
09.2014 - 05.2017
- Recommended entrée or drink choices to guests when they first arrive
- Followed food handling safety practices
- Used the point of sale (POS) system to place orders and print checks
- Helped resolve guest problems by remaining positive, friendly, and respectful
- Ensured all meals/ drinks served met quality standards
- Memorized an extensive drink/ food menu
- Demonstrated responsible alcohol serving practices
- Maintained a clean working environment
- Calculated check amounts/ split checks when requested
- Participated in marketing programs to improve sales
- Performed bar opening/closing procedures
- Trained new hires, ensuring service is maintained at the best quality possible
- Delivered exceptional customer service in fast-paced dining environment.
Crew Member
Arthur's Garden Deli
07.2011 - 01.2015
- Delivered exceptional customer service by efficiently handling orders and addressing inquiries.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Maintained cleanliness and organization in food preparation areas, ensuring compliance with health regulations.
- Collaborated with team members to streamline workflows, enhancing overall productivity during peak hours.
- Enhanced customer experience by recommending menu items based on preferences and dietary restrictions.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Prepared products following restaurant, health, and safety standards and procedures.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
Education
Certificate - Medical billing & coding
Rock Valley College
Rockford12.2019
No Degree - General Education
Sauk Valley Community College
Dixon01.2013
High School - General Studies
Christian Life High School
Rockford01.2011
Skills
- Multi-tasking
- Organized
- Customer Service 10
- Quick Learner
- Typing 2
- Advanced attention to detail
- Problem-solving
- Friendly, positive attitude
- Flexible and adaptable
- Time management
- Active listening
- Critical thinking
Languages
English
Native or Bilingual
Timeline
Stay at Home Mom
Stay At Home Mom
05.2023 - Current
Daycare Teacher
Open Sesame Child Care Center
09.2021 - 05.2022
Daycare Teacher
Open Sesame Child Care Center
01.2020 - 07.2020
Group Administrator
First Source Group USA
08.2019 - 01.2020
Branch Service Representative
World Finance Corporation
05.2018 - 12.2018
Teacher Assistant
Open Sesame Child Center
03.2016 - 05.2018
Waitress/ Bartender
Cornerspot
09.2014 - 05.2017
Crew Member
Arthur's Garden Deli
07.2011 - 01.2015
Certificate - Medical billing & coding
Rock Valley College
No Degree - General Education
Sauk Valley Community College
High School - General Studies
Christian Life High School