Alyssa Acevedo
Lou Malnati’s
Bensenville
1
Certification
5
years of professional experience
Customer-focused professional experienced in managing high-volume phone interactions and resolving inquiries efficiently. Delivers effective communication for prompt issue resolution while meeting performance targets. Demonstrates strong teamwork and adaptability in diverse environments, ensuring operational continuity through problem-solving expertise.
Work History
Phone worker/Hourly Shift Manager
4 Years- Led team during evening hours, ensuring effective management and customer service.
- I used my customer service skills to greet and assist customers and resolve order issues or complaints. As an HSM, I opened the store in the morning, ensured the facility was clean and organized, and maintained staff professionalism and efficiency. This job has furthered my customer service skills as well as manager skills.
- Progressed through roles over 3+ years at Lou’s to achieve hourly shift manager position.
Cashier
3 Months- Logged 4-8 hours per shift providing customer service.
- Managed front admissions by greeting customers and handling cash transactions with accuracy using cash register and related software.
- Held temporary summer position supporting staff.
Education
High school student
- I graduated in the year 2021.
- I plan on eventually going back to college but as of right now, I want to work and save.
- GPA: 2.6 GPA
Skills
Customer service
Call handling
Conflict resolution
Upselling strategies
Attention to detail
Cash handling
Dependable attendance
Professional communication
Customer engagement
Team leadership
Conflict resolution
Certification
I have my Food handlers, Allergen and overall Manager certification from SERVSAFE.
Interests
Music
Virtual Reality
Animal Care
Reading
Video Gaming
Personal Development and Self-Improvement
Timeline
Phone worker/Hourly Shift Manager
Lou Malnati’s
10.2022 - CurrentRead More
Cashier
Bensenville Water Park and Splash Pad
05.2021 - 08.2021Read More
York Community High School
High school student
Read More