Alyson Schwab
Tinley Park
Summary
Professional and dedicated team player experienced in overseeing operations related to financial, administrative, and retail settings. Hardworking, detail-oriented, proactive, and highly motivated to learn new skills.
Overview
14
14
years of professional experience
Work History
Client Finance Manager
HKA Global LLC
Remote
01.2025 - Current
- Managed client invoicing and billing processes for various projects.
- Assisted in financial reporting and analysis for client accounts.
- Collaborated with project teams to ensure accurate financial data entry.
- Communicated with clients regarding billing inquiries and payment status.
- Streamlined processes to enhance efficiency in finance operations.
- Reviewed customer contracts to ensure compliance with terms and conditions.
- Developed and implemented financial policies and procedures to ensure accurate client billing.
- Provided training and support to staff on proper accounting procedures.
Business Support Manager
HKA Global LLC
Remote
04.2023 - 01.2025
- Managed communications between departments to streamline operational processes.
- Developed training materials to enhance team knowledge and performance.
- Resolved customer inquiries by providing timely and accurate information.
- Collected monthly, quarterly, and annual performance monitoring statistics to meet metrics.
- Organized office operations and procedures to ensure efficient workflow.
- Coordinated with other departments to ensure smooth functioning of daily operations.
Administrative Assistant
HKA Global LLC
Phoenix
01.2020 - 04.2023
- Assisted in document preparation and ensured compliance with company standards.
- Facilitated communication between departments to streamline workflows and information sharing.
- Maintained office supplies inventory and placed orders as needed for operations.
- Supported onboarding processes by preparing new hire documentation and materials.
- Processed incoming correspondence, prioritizing urgent requests for timely responses.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Processed invoices for payment using accounting software applications.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Academic Advisor
Zovio
06.2018 - 12.2019
- Guided students in developing academic plans and selecting appropriate courses.
- Provided resources and support for student enrollment and retention strategies.
- Conducted workshops on academic skills and time management for student success.
- Analyzed student data to identify trends and improve advising practices.
- Facilitated one-on-one advising sessions to help students navigate academic challenges.
- Counseled students in career planning, job placement and academic goals.
- Provided counseling services related to personal issues which may be impacting a student's academic performance.
- Advised students on a variety of issues, including financial aid opportunities, tutoring services and study abroad programs.
- Interpreted and explained university policies and procedures to students.
Enrollment Services Advisor
Zovio (Ashford University)
Denver
11.2017 - 06.2018
- Provided guidance to students regarding enrollment processes and academic programs.
- Assisted applicants with completing admission forms and required documentation.
- Coordinated orientation sessions for new students to facilitate smooth transitions.
- Utilized enrollment management software to track applications and student data.
- Conducted follow-ups with applicants to maintain engagement throughout the process.
- Coordinated with other departments to ensure seamless service delivery.
- Counseled students on degree requirements, program options and transfer credits.
Early Intervention Service Coordinator
Child & Family Connections 12
02.2017 - 08.2017
- Coordinated early intervention services for children with developmental delays.
- Assessed family needs through comprehensive interviews and evaluations.
- Developed individualized service plans with input from families and professionals.
- Facilitated communication between families, service providers, and community resources.
- Educated families on available resources and support systems for their children.
- Referred patients to community resources for mental health treatment, child protective services and assistance for people with developmental disabilities.
Teller Supervisor
Old Plank Trail Community Bank
Mokena
12.2014 - 02.2017
- Supervised daily teller operations to ensure compliance with bank policies.
- Trained and mentored new tellers on customer service best practices.
- Managed cash handling procedures to maintain accuracy and security.
- Resolved customer inquiries and issues with effective communication skills.
- Coordinated staff schedules to optimize service during peak hours.
- Conducted regular audits of cash drawers for adherence to regulations.
- Facilitated team meetings to promote collaboration and share updates.
- Provided daily supervision and guidance to teller staff, ensuring compliance with bank policies and procedures.
- Resolved customer complaints promptly and efficiently while maintaining high levels of customer service.
- Managed and balanced cash vault, audits, and general ledger accounts.
- Provided coaching and mentoring to individual team members; facilitated team building activities.
Phone Counselor
Will County Crisis Line
Joliet
08.2015 - 05.2016
- Conducted assessments to identify clients' mental health needs and goals.
- Maintained accurate client records in compliance with confidentiality policies.
- Provided individual counseling sessions to support clients in personal development.
- Facilitated crisis intervention sessions for individuals in distress.
- Provided emotional support and resources to clients and families.
- Documented case notes and maintained accurate client records.
Assistant Manager
Famous Footwear
Frankfort
07.2011 - 10.2014
- Assisted in managing daily store operations and employee scheduling.
- Trained staff on customer service techniques and product knowledge.
- Ensured store presentation met visual merchandising standards.
- Processed inventory shipments and maintained stock levels on sales floor.
- Handled customer inquiries and resolved issues promptly and effectively.
- Collaborated with team members to achieve sales goals and promotions.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Education
Bachelor of Arts - Social Work
University of St. Francis
Joliet, IL05-2016
Skills
- Client invoicing, Financial Reporting, & Data Analysis
- Training development, Process improvement, and Policy Development
- Customer relationship management
- Customer Service and Conflict Resolution
- Leadership and Delegation including Team Collaboration and Performance Monitoring
- Time Management
- Strong Analytical and Communication skills
- Online database skills including Microsoft programs, VantagePoint, and other databases
Timeline
Client Finance Manager
HKA Global LLC
01.2025 - Current
Business Support Manager
HKA Global LLC
04.2023 - 01.2025
Administrative Assistant
HKA Global LLC
01.2020 - 04.2023
Academic Advisor
Zovio
06.2018 - 12.2019
Enrollment Services Advisor
Zovio (Ashford University)
11.2017 - 06.2018
Early Intervention Service Coordinator
Child & Family Connections 12
02.2017 - 08.2017
Phone Counselor
Will County Crisis Line
08.2015 - 05.2016
Teller Supervisor
Old Plank Trail Community Bank
12.2014 - 02.2017
Assistant Manager
Famous Footwear
07.2011 - 10.2014
Bachelor of Arts - Social Work
University of St. Francis