Alyha Williams
Skokie
Summary
Healthcare service professional with proven track record in patient communication and problem resolution. Adept at managing patient inquiries, coordinating with medical teams, and ensuring smooth service delivery. Strong focus on teamwork and adaptability, consistently achieving results even in high-pressure environments. Known for empathy, active listening, and effective conflict resolution skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Phlebotomist
Northwestern Memorial Hospital
07.2024 - 05.2025
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries and concerns.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Phlebotomist/Front Desk Receptionist
Alverno Clinical Laboratories
11.2022 - 07.2024
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
Phlebotomist
St. Francis Hospital
10.2021 - 11.2022
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
Education
No Degree - Certified Phlebotomist
TTI Medical Program
Chicago, IL07-2020
Evanston Township High
Evanston, IL05-2015
Skills
- HIPAA compliance
- Insurance verification
- Patient confidentiality
- Medical terminology
- Appointment scheduling
- Call center experience
- Follow-up skills
- Policy adherence
- Stress tolerance
- Record maintenance
- Strong interpersonal skills
- Customer service
Certification
- PT - Phlebotomy Technician
Timeline
Phlebotomist
Northwestern Memorial Hospital
07.2024 - 05.2025
Phlebotomist/Front Desk Receptionist
Alverno Clinical Laboratories
11.2022 - 07.2024
Phlebotomist
St. Francis Hospital
10.2021 - 11.2022
No Degree - Certified Phlebotomist
TTI Medical Program
Evanston Township High
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