Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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ALYAH M CAMPOS-HUGHES

Chicago,IL

Summary

Dynamic and self-assured team player with a proven work ethic and unwavering commitment to continuous skill development. Exceptional aptitude for rapid learning facilitates effective contributions in both independent and collaborative environments. Bilingual in Spanish, demonstrating strong communication skills that foster successful cross-cultural interactions. A proactive approach to feedback drives ongoing personal and professional growth, complemented by a passion for outdoor activities and a desire to engage with nature.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Assistant Manager

PLS Check Cashers
08.2024 - 08.2025
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Shift Supervisor

PLS Check Cashers
04.2024 - 08.2024
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Coordinated merchandising, promoted new products and increased brand awareness.

customer service representative

PLS Check Cashers
01.2024 - 04.2024
  • Providing outstanding customer service to ensure repeat business
  • Educating our customers on our products and services
  • Ensuring all transactions are completed in compliance with federal, state, and local regulations
  • Following company policies and procedures
  • Maintaining a balanced cash drawer
  • Completing all transactions accurately, including cash handling
  • Using our point-of-sale system to access information and process transactions
  • Resolving customer complaints or referring complaints to the Store Manager for resolution
  • Helping to maintain a neat and clean store environment for our customers and team

Education

High School Diploma -

Kelly High School
Chicago, IL
07-2024

Skills

  • Effective communication
  • Prioritization and scheduling
  • Reliable contributor
  • Supportive team participant
  • Data analysis expertise
  • Analytical problem solver
  • Proficient in organization

Certification

Perc card

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Assistant Manager

PLS Check Cashers
08.2024 - 08.2025

Shift Supervisor

PLS Check Cashers
04.2024 - 08.2024

customer service representative

PLS Check Cashers
01.2024 - 04.2024

High School Diploma -

Kelly High School

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ALYAH M CAMPOS-HUGHES