Altonio Stewart
Chicago
Summary
Dynamic professional with extensive experience in customer service and security, notably at Allied Universal Security Services. Proven ability to enhance safety protocols and improve guest satisfaction through effective communication and attention to detail. Skilled in report writing and time management, consistently achieving high levels of client loyalty and operational efficiency.
Overview
5
5
years of professional experience
Work History
Armed Security Officer
Allied Universal Security Services
03.2024 - Current
- Monitored premises to deter unauthorized access and ensure safety protocols were followed.
- Conducted regular inspections of facilities to identify vulnerabilities and enhance security measures.
- Responded swiftly to incidents, maintaining clear communication with law enforcement and emergency services.
- Collaborated with team members to develop effective security strategies tailored to specific client needs.
Front Desk Receptionist
Hilton
01.2023 - 07.2024
- Managed guest check-in and check-out processes efficiently to enhance customer satisfaction.
- Answered multi-line phone system, directing calls and resolving inquiries promptly.
- Coordinated room bookings and reservations using property management software to ensure optimal occupancy.
- Provided information on hotel amenities and local attractions, promoting services to enhance guest experience.
Call Center Representative /Customer Support Agent
Discover
09.2021 - 05.2022
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
- Utilized CRM systems to track interactions and maintain accurate customer records.
- Assisted team members in handling complex issues, promoting collaborative problem-solving.
- Maintained compliance with company policies while addressing diverse customer needs promptly.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Retail Customer Service Associate
Best Buy
01.2021 - 09.2021
- Assisted customers with product inquiries and troubleshooting to enhance satisfaction.
- Processed transactions efficiently, ensuring accurate cash handling and receipt generation.
- Collaborated with team members to maintain organized merchandise displays and promotional setups.
- Educated customers on product features and benefits to facilitate informed purchasing decisions.
Education
Automotive Engineering
Chicago Vocational Career Academy
Chicago, ILSkills
- Computer skills
- Report writing
- Customer service
- Attention to detail
- Time management
- Listening skills
Timeline
Armed Security Officer
Allied Universal Security Services
03.2024 - Current
Front Desk Receptionist
Hilton
01.2023 - 07.2024
Call Center Representative /Customer Support Agent
Discover
09.2021 - 05.2022
Retail Customer Service Associate
Best Buy
01.2021 - 09.2021
Automotive Engineering
Chicago Vocational Career Academy
Similar Profiles
Majid YousafMajid Yousaf
Screening Officer at Allied Universal Security Services & Paladin Airport Security ServicesScreening Officer at Allied Universal Security Services & Paladin Airport Security Services
Jose Fernando DiazJose Fernando Diaz
GSOC Operator at Vistra Security for Allied Universal Security ServicesGSOC Operator at Vistra Security for Allied Universal Security Services
Tracy ApplewhiteTracy Applewhite
Supervisor Doorman at Allied Universal Security Services/ Mfort SecuritySupervisor Doorman at Allied Universal Security Services/ Mfort Security
Warren VilliersWarren Villiers
Security Officer at Allied Universal Security ServicesSecurity Officer at Allied Universal Security Services
CHIEDZA NADIA TAPFUMANEYICHIEDZA NADIA TAPFUMANEYI
Clinical Applications Manager at CSI Healthcare ITClinical Applications Manager at CSI Healthcare IT