Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alrex Uy

Bolingbrook,IL

Summary

Dynamic service technician with a proven track record at Alrex Auto, excelling in customer service and vehicle maintenance. Recognized for enhancing customer satisfaction through effective communication and prompt troubleshooting. Skilled in schedule management and navigating complex technical issues, ensuring optimal equipment performance and client understanding.

Overview

18
18
years of professional experience

Work History

Rideshare Driver

Uber And Lyft
08.2016 - Current
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Responded to passenger concerns and complaints politely and professionally.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.

Technician

Alrex Auto
07.2009 - Current
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.

Service Technician

Motor Werks of Barrington
11.2008 - 07.2009
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.

Service Technician

Knauz BMW
11.2007 - 11.2008
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.

Education

Some College (No Degree) - Automotive And Diesel Maintenance

Universal Technical Institute/ BMW STEP
Houston, TX

Some College (No Degree) - Automotive And Diesel Maintenance

Universal Technical Institute
Glendale Heights, IL

Skills

  • Schedule management
  • Excellent navigation
  • Customer service
  • Vehicle maintenance
  • Passenger transportation
  • Customer engagement
  • Cleanliness
  • Clean driving record

Languages

English
Full Professional
Filipino
Native or Bilingual

Timeline

Rideshare Driver

Uber And Lyft
08.2016 - Current

Technician

Alrex Auto
07.2009 - Current

Service Technician

Motor Werks of Barrington
11.2008 - 07.2009

Service Technician

Knauz BMW
11.2007 - 11.2008

Some College (No Degree) - Automotive And Diesel Maintenance

Universal Technical Institute/ BMW STEP

Some College (No Degree) - Automotive And Diesel Maintenance

Universal Technical Institute

Similar Profiles

CREATE PROFILE
Alrex Uy