Alonzo D. Robinson
Chicago
Summary
Specialist in reestablishing strategies and communications to help businesses reach and engage their target goals with a strong background in underwriting. Successful in creating improvements using analytical and problem solving tactics, positive work ethics, detail oriented, ability to multi task, ability to work in group setting as well as independently, and the ability to work under pressure in the face of this rapidly evolving and changing with the consumer lending industry.
Experienced with mitigating financial losses and managing delinquency cases. Utilizes risk assessment techniques to develop effective resolution strategies. Track record of maintaining strong customer relationships and ensuring compliance with regulatory standards.
Overview
20
20
years of professional experience
Work History
Loss Mitigation Specialist
Selene Finance
Chicago, IL
01.2021 - Current
- Analyzed borrower financial data to determine eligibility for loss mitigation options.
- Developed customized repayment plans to assist clients in avoiding foreclosure.
- Coordinated with various departments to ensure compliance with regulatory guidelines.
- Facilitated communication between borrowers and servicers to streamline processes.
- Mentored junior staff on best practices for loss mitigation strategies.
- Implemented process improvements that enhanced efficiency in case management workflows.
- Evaluated program effectiveness, adjusting strategies to improve borrower outcomes and satisfaction.
- Managed a high-volume caseload of at-risk borrowers, successfully negotiating mutually beneficial repayment solutions.
- Evaluated pay stubs, credit history, tax information and bank statements for financial status.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Played a key role in reducing the organization''s overall exposure to financial risk by successfully implementing targeted loss mitigation strategies that minimized potential losses on troubled loans.
- Ensured compliance with all relevant regulations and guidelines by diligently reviewing loss mitigation documentation and procedures.
- Maintained strong relationships with external partners such as attorneys, real estate agents, and mortgage servicers to facilitate seamless cooperation during the loss mitigation process.
- Streamlined the loss mitigation application process for clients, resulting in increased efficiency and better outcomes for both borrowers and lenders.
- Improved client satisfaction levels by providing prompt and efficient assistance in resolving financial challenges.
- Optimized work processes through effective time management techniques, enabling consistent delivery of high-quality results under tight deadlines.
- Coordinated foreclosure prevention efforts, facilitating timely communication between borrowers, lenders, and legal counsel.
- Helped customers navigate options to maintain homeownership.
- Checked property valuations to assess foreclosure feasibility.
- Assessed clients' financial data to determine loan suitability.
- Controlled loss by assessing risk, conducting system analysis, and recommending policy solutions.
- Reached out to borrowers to discuss current status and loan workout options.
- Mitigated potential losses by proactively identifying early warning signs of borrower distress and initiating appropriate interventions.
- Created profitable and efficient solutions.
Mortgage Underwriter
FAY SERVICING
Chicago, Illinois
01.2018 - Current
- Responsible for underwriting conforming and non-conforming loans for private investors.
- Review and analyze borrowers’ financial documents, including financial statements, hardship letter, tax returns, bank statements, paystubs, profit and loss statements, awards letters, and credit bureau reports.
- Review secondary market underwriting policies for re-underwritten files.
- Analyze borrowers’ ability to afford a loan modification based upon documented income, assets, and monthly obligations and expenditures.
- Calculate modification principal balance capitalization for approved retention options, taking into account past due interest, escrow, and 3rd party advances.
- Responsible for documenting the MSP Director Premier Loss Mitigation Workstation, generate appropriate letters and/or tasks, as well as adding documentation to Meridian/Doc Velocity to substantiate the loss mitigation decision made for each account.
- Maintain strict adherence to all client guidelines, state and federal laws and regulatory requirements, including compliance policies and time-lines.
- Establish a strong working relationship with other departments and establish lines of communication.
Residential Mortgage Underwriter II
JP MORGAN CHASE
Downers Grove, Illinois
01.2017 - 01.2018
- Responsible for reviewing and analyzing customers financial documentation and propose solutions to assist customers in obtaining and/or retaining homeownership.
- Applies knowledge of mortgage servicing process and/or chase credit underwriting guidelines.
- Adhere to all chase fair lending practices for home purchases and refinances.
- Review all loan underwriting and modification documentation to insure compliance with investor requirements.
- Analyzes problems and identifies potential or innovative solutions, identifies documentation deficiencies within review and communicates findings.
- Display customer service excellence.
- Analyzed Fannie and Freddie Mac guidelines.
Quality Assurance Rep
HSBC Mortgage Services Inc
Elmhurst, Illinois
01.2015 - 01.2016
- Completes quality measurement reviews within assigned area, under general supervision. Produces management information and develops recommended solutions to improve operational effectiveness, quality and timeliness.
- Monitor employee compliance with department and company policies, procedures, and federal and state laws.
- Complete quality reviews of customer accounts.
- Complete database entry and updating to support quality monitoring activities.
- Participate in information gatherings to develop recommendations for improvements to close quality gaps and ensure continued compliance throughout changing regulations.
Modification Processing/Workout Specialist
HSBC Mortgage Services Inc
Elmhurst, Illinois
01.2012 - 01.2015
- Responsible for reviewing and processing loan modifications.
- Analyze verbal and written loan modification requests.
- Analyze customer’s financial information adherence to company’s policies and procedures.
- Review and process loan applications to determine decisions.
- Provide resolutions to customers inquires in a timely manner.
- Monitors accounts for restructure qualifications and proper documentation.
Collections/Loss Mitigation/Due Diligence Specialist
HSBC Mortgage Services Inc
Elmhurst, Illinois
01.2006 - 01.2012
- Communicates with early to late stage (pre-charge off) customers whose accounts are delinquent to negotiate payments to cure delinquency.
- Communicate with customers whose accounts are delinquent and to obtain payment to bring account under 60 and 30 day delinquent.
- Responded to written and/or electronic correspondence from current or delinquent customers that is experiencing financial difficulties.
- Review and analyze financial situations and arrange payment plans.
- Maintain documentation and updates of all customers’ contacts.
Education
Bachelor of Science - General Business
East-West University
Chicago, Illinois05-2021
Skills
- Default management
- Collections experience
- Negotiation expertise
- Coordinating records
- Debt restructuring
- Data interpretation
- Portfolio management
- [Software] expertise
- Loss forecasting
- Disputing credit entries
- Maintaining payment histories
- Asset valuation
- Disputing credit histories
- Teamwork
- Teamwork and collaboration
- Customer service
- Submitting files
- Mortgage servicing
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Active listening
- Effective communication
- Team collaboration
- Organizational skills
- Customer service-focused
- Customer relations
- Active listening and learning
- Microsoft office
- Oral and written comprehension
- Data entry
- Income evaluation
- Interpersonal skills
- Computer literacy
- Creditworthiness determination
- Analytical thinking
- Goal setting
- Friendly, positive attitude
Timeline
Loss Mitigation Specialist
Selene Finance
01.2021 - Current
Mortgage Underwriter
FAY SERVICING
01.2018 - Current
Residential Mortgage Underwriter II
JP MORGAN CHASE
01.2017 - 01.2018
Quality Assurance Rep
HSBC Mortgage Services Inc
01.2015 - 01.2016
Modification Processing/Workout Specialist
HSBC Mortgage Services Inc
01.2012 - 01.2015
Collections/Loss Mitigation/Due Diligence Specialist
HSBC Mortgage Services Inc
01.2006 - 01.2012
Bachelor of Science - General Business
East-West University