Alondra Salazar
Chicago
Summary
Currently in search of a rewarding position in a vibrant company in which I may demonstrate my strong organizational, customer service, detailed skills. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Project Specialist
The Container Store
01.2025 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Pandora Jewelry Specialist
Pandora Jewelry
02.2024 - Current
- Worked cohesively with the team to meet and exceed sales goals, fostering a positive work environment and consistently exceeding client expectations.
- Conducted regular inventory checks, ensuring accurate stock levels and timely reordering of popular items.
- Assisted in designing custom pieces, resulting in unique and memorable jewelry for clients.
Recovery Support Specialist
Trilogy
10.2023 - 03.2025
- Educated individuals on addiction and recovery processes, providing support and guidance throughout the treatment journey
- Supported clients in achieving personal goals by providing resources, guidance, and encouragement throughout their recovery journey.
- Monitored client progress towards established goals while adjusting interventions as needed based on feedback received from interdisciplinary team members involved in care coordination efforts.
Behavioral Health Technician
Gibault Children Services
01.2022 - 06.2023
- Conducted thorough assessments of patient needs, identifying appropriate goals and interventions for their unique situations
- Developed visual schedules and other supports for clients requiring additional structure during daily activities, increasing independence levels over time
- Assisted patients in developing effective coping mechanisms, leading to improved emotional regulation and overall mental health
Recovery Support Specialist
Nami Metro Suburban
03.2025 - Current
- Developed therapeutic rapport with clients through empathetic listening and genuine interest in their experiences and perspectives.
- Promoted a safe environment for clients by adhering to strict confidentiality policies and respecting individual privacy concerns at all times.
- Assisted clients in developing coping strategies for managing stressors related to substance use or mental health challenges.
Bilingual Intake Specialist
Fleschner Stark Tanoos & Newlin Law Firm
01.2022 - 05.2022
- Working with Spanish speaking clients, asking for personal information to help them apply for social security disability, Answer and screen inquiry calls and emails from potential clients, Ensure that all retainer documents are properly signed, Follow up with potential clients, Reviewing and analyzing case facts, Providing information to case managers, Collaborated with other interpreters/ translators
IT Printer Tech
Indiana State University
08.2019 - 05.2022
- Assisting IT specialist in labs, Fixing printer throughout campus, Helping professors with printers or screen projectors, Technical knowledge, Engaging with students and professors daily
- Educated end-users on proper usage and care of printers, reducing the frequency of service calls for minor issues
- Implemented preventive maintenance procedures to minimize potential problems and extend the life of printing equipment
- Collaborated with other technicians to diagnose complex issues, ensuring quick resolutions and minimal disruptions to client operations
- Assisted customers with technical support inquiries
Education
Bachelor of Social Work - Social Work
Indiana State University
Terre Haute, IN05-2023
High School Diploma -
Scecina Memorial High School
Indianapolis, IN05.2019
Skills
- Fluent In Spanish
- Client relationship building
- Mental health awareness
- Recovery planning
- Teamwork and collaboration
- Time management
- Attention to detail
Activities
- Textiles and Merchandise
- Ikebana arrangements
- Horticulture
- Cooking
- Volunteering
Certification
- Licensed Esthetician - 2023
- Certified in PCA Chemical Peels - October 2023
- Certified Food Handler May 2025 - May 2028
Internships
- Summer Research Internship at Eli Lilly - May 2019
Worked under mentor Dr. Stan Kolis and supervisor Dr. Han Xia. During my internship my project was to work on using Differential Scanning Calorimetry (DSC) to assess thermostability of different peptide coupling reagents in different solvents. Many peptide coupling reagents are self- reactive or even explosive. This work will provide necessary safety information for future peptide campaigns/projects within Lilly.
- Summer Research Internship at IUPUI - May 2018
Worked under mentor Dr. Charlie Dong from the Biochemistry & Molecular Biology at the IUPUI School of Medicine . During my internship my project was to work on Autophagy in the Regulation of Lipid Metabolism. The project aims to investigate the role of autophagy in the regulation of lipid metabolism by studying autophagy related 14 (ATG14) function in the liver cells.
Timeline
Recovery Support Specialist
Nami Metro Suburban
03.2025 - Current
Project Specialist
The Container Store
01.2025 - Current
Pandora Jewelry Specialist
Pandora Jewelry
02.2024 - Current
Recovery Support Specialist
Trilogy
10.2023 - 03.2025
Behavioral Health Technician
Gibault Children Services
01.2022 - 06.2023
Bilingual Intake Specialist
Fleschner Stark Tanoos & Newlin Law Firm
01.2022 - 05.2022
IT Printer Tech
Indiana State University
08.2019 - 05.2022
Bachelor of Social Work - Social Work
Indiana State University
High School Diploma -
Scecina Memorial High School
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