Alondra Lozano

• Executed daily unloading and sorting of trucks to optimize inventory management.
• Enhanced guest experience by authentically greeting and engaging with all visitors.
• Supported guest services, including backup cashier duties and order fulfillment processes.
• Maintained accurate product placement, pricing, and signage on the sales floor.
• Adapted to current technology needs to improve operational efficiency.
• Demonstrated knowledge of products and services to effectively address guest inquiries.
• Collaborated with team members to ensure seamless operations and a welcoming environment.
• Followed multi-step processes with precision to uphold service quality standards.

• Operations Management.
• Managed daily operations of the play facility, ensuring a safe and engaging atmosphere for guests.
• Oversaw the overall appearance and presentation of the facility, including cleanliness and organization.
• Handled front office operations, including guest check-in, party bookings, and managing reservations.
• Maintained inventory of supplies and equipment, ensuring adequate stock levels.
• Managed cash handling procedures, and ensured financial accounting accuracy.
• Implemented and enforced policies and procedures to ensure smooth operations and a positive guest experience.
• Coordinated events and parties, ensuring successful execution and guest satisfaction, while being open to public daily admission.
• Hired, trained, and motivated staff to ensure a well-equipped and high-performing team.
• Created and managed staff schedules to ensure adequate coverage and efficient operations.
• Conducted performance evaluations and provided feedback to improve team member performance.
• Resolved employee conflicts and addressed disciplinary issues in a fair and consistent manner.
• Managed interactions with guests, including handling inquiries, resolving complaints, and providing information about services and events.
• Fostered a positive and enjoyable atmosphere for visitors, and implemented strategies to boost customer satisfaction and loyalty.
• Phones, emails, and online platforms provide excellent customer service for any questions, concerns, and complaints.

• Ensured safety and well-being of residents through vigilant monitoring.
• Organized group activities tailored for high, medium, and low-functioning residents.
• Motivated residents to maintain nutrition by encouraging meal consumption.
• Supervised one-on-one family visits to strengthen resident-family connections.
• Facilitated transportation for hospital and wellness appointments.
• Promoted social interaction through organized outings and events.
• Supported nursing staff in dementia unit by addressing behavioral challenges.

Delivered prompt and efficient service to ensure customer satisfaction.

• Maintained high standards of cleanliness in dining areas and kitchen.
• Collaborated with hibachi chefs to enhance guest engagement during meals.
• Demonstrated extensive knowledge of hibachi menu items and beverage selections.
• Executed accurate order taking to minimize errors and enhance dining experience.
• Provided table-side service, elevating overall dining engagement for guests.
• Ensured compliance with responsible service regulations and food safety procedures.
• Utilized teamwork and problem-solving skills to address guest needs effectively.