ALONDRA J. FELICIANO-PEREZ
Urbana
Summary
Dynamic customer service specialist with proven leadership at Champaign County Regional Planning commission , excelling in eligibility screening and proactive client engagement. Skilled in managing multi-line phone systems and fostering community connections, effectively enhance program participation and satisfaction. Committed to creating supportive environments, leverage strong organizational capabilities to drive impactful outreach initiatives.
Overview
6
6
years of professional experience
Work History
Customer service specialist -Receptionest
LOW INCOME HOME ENERGY ASSISTANCE PROGRAM (LIHEAP)
Champaign
10.2024 - Current
- Company Overview: Champaign Regional Planning Commission, Champaign, IL
- Delivery of assigned program services in accordance with applicable program guidelines and Agency Vision, Mission, and Values
- Perform receptionist duties such as answering and routing incoming calls, welcoming and guiding clients presenting at the reception
- Schedule Community Services Program appointments such as LIHEAP, PIPP, LIHWAP.
- Collaborate with Ameren Power Company and community agencies to connect clients with resources and assistance
- Provide information to clients on eligibility requirements, program benefits and assist clients on applications for LIHEAP and related energy assistance programs
- Maintain client record, data entry, and confidential documentation for compliance reporting
- Support outreach efforts to inform the community about available community service assistance programs
- Champaign Regional Planning Commission, Champaign, IL
Summer School Program Head Classroom Teacher
Champaign Unit 4 School District
Champaign
06.2023 - 06.2024
- Organized large-scale recreational and educational activities to enhance community engagement.
- Managed classroom environment, fostering positive behavior and active participation.
- Facilitated group activities to develop teamwork and communication skills among participants.
- Served as a role model, providing mentorship and guidance to all participants.
- Demonstrated leadership by effectively managing diverse groups throughout activities.
After School Program Manager
Champaign Unit 4 School District
Champaign
03.2022 - 05.2024
- Collaborated with colleagues to design and implement effective strategies to keep a safe and welcoming environment for children
- Organize and manage program documentation
- Develop a creative environment for students in which they can feel and be allowed to express themselves
- Communicate and assist program participants when having social-emotional needs
- Created and developed procedures and routines to keep students on schedule, engaged, and have a joyful experience
Online grocery personnel
Walmart
Urbana
10.2021 - 06.2022
- Assisted customers in selecting and purchasing products aligned with preferences and needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Fulfilled customer orders and made suitable product substitutions to enhance satisfaction.
- Organized products in designated areas, creating visually appealing displays.
Assistant manager
Taco John's Restaurant
Champaign
07.2019 - 12.2021
- Fulfilled customer orders efficiently in restaurant and drive-thru settings.
- Trained new staff on restaurant procedures and customer service techniques.
- Maintained cleanliness and safety standards in compliance with regulations.
- Managed inventory and performed basic accounting tasks to support operations.
- Exceeded restaurant sales targets through effective service and upselling strategies.
- Demonstrated strong multitasking abilities during peak hours to ensure smooth operations.
Education
High school diploma - Heritage Spanish, Statistics, English
Champaign Central High School
Champaign, IL05-2021
Skills
- Leadership abilities
- Analytical problem solving
- Engagement with families and communities
- Comprehensive skill set in academics, physical activities, and social interactions
- Effective multitasking
- Proactive customer service orientation
- Strong organizational capabilities
- CPR certified mandated reporter
- Eligibility screening and client intake processes
- Calendar scheduling and coordination
- Management of multi-line phone systems
- Expertise in client database systems such as LIHEAPNET, STARS
Languages
- Spanish, Native
- English, Fluent
References
References available upon request.
Timeline
Customer service specialist -Receptionest
LOW INCOME HOME ENERGY ASSISTANCE PROGRAM (LIHEAP)
10.2024 - Current
Summer School Program Head Classroom Teacher
Champaign Unit 4 School District
06.2023 - 06.2024
After School Program Manager
Champaign Unit 4 School District
03.2022 - 05.2024
Online grocery personnel
Walmart
10.2021 - 06.2022
Assistant manager
Taco John's Restaurant
07.2019 - 12.2021
High school diploma - Heritage Spanish, Statistics, English
Champaign Central High School
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