Alondra Gutierrez
Melrose Park,IL
Summary
Adept at enhancing operational efficiency and accuracy, my tenure at TRO Manufacturing honed my attention to detail and time management skills. By implementing automated systems at FedEx, I significantly boosted sorting efficiency. My proactive problem-solving and data entry expertise have consistently improved workplace productivity and customer satisfaction, showcasing a commitment to excellence and results.
Overview
5
5
years of professional experience
Work History
Administrative Coordinator
TRO Manufacturing
06.2024 - Current
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Monitored and directed incoming mail and prepared outgoing mail.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
Customer Service
Eternal Spirit Beauty
06.2022 - 12.2023
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
Customer Service Cashier
Las Delicias De Las Jalisquillas
03.2022 - 06.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Production Worker
Die Mate Corp
09.2021 - 02.2022
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
P2 Sort
FedEx
02.2021 - 09.2021
- Delivered consistent results under pressure, meeting tight deadlines without compromising on quality or accuracy standards.
- Enhanced sorting efficiency by implementing automated systems and processes.
Cleaning Crew Member
Service Master Cleaning
06.2020 - 02.2021
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
Picking Packer
Ctl Global Inc.
09.2019 - 02.2020
- Scanned packages and boxes and moved to loading dock for shipment.
- Reduced packing errors by consistently double-checking orders and ensuring correct items were included.
- Graded and packaged finished products, transporting items for additional processing, storage, or shipment off-site.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
Picking Packer
Midwest Distribution
06.2019 - 09.2019
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
Education
No Degree -
Proviso West Higschool
HillsideSkills
- Attention to Detail
- Data Entry
- Time Management
- File Organization
Languages
Spanish
Native or Bilingual
Timeline
Administrative Coordinator
TRO Manufacturing
06.2024 - Current
Customer Service
Eternal Spirit Beauty
06.2022 - 12.2023
Customer Service Cashier
Las Delicias De Las Jalisquillas
03.2022 - 06.2022
Production Worker
Die Mate Corp
09.2021 - 02.2022
P2 Sort
FedEx
02.2021 - 09.2021
Cleaning Crew Member
Service Master Cleaning
06.2020 - 02.2021
Picking Packer
Ctl Global Inc.
09.2019 - 02.2020
Picking Packer
Midwest Distribution
06.2019 - 09.2019
No Degree -
Proviso West Higschool
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