Alon Ben-Artzi

• Custom design of CRM systems (Zoho environment), implementations, support & Maintenance, and managing Accounts and projects.
• Dealing with In-House support and POCs.

* Managed company's NOC department of 16 engineers.

* Company's Customer Success - Acting as main liaison to company's strategic customers, including weekly sessions to improve monitoring and service processes.

* Monitoring of company's customers' products and services and Architecture

* Frontend QA checks for websites and mobile apps.

* Contribution of QA and development of company's own monitoring application.

* In charge of hotel's security and first aid.

* Duty manager, dealing with general guests' issues, problem solving and general customer care.

Security checks in Haifa sea port - dealing with passengers and crew of ships, freighters, tankers and yachts.

Technical course commander at the IAF's technical school.

Trained electric technicians for the IAF, dealing with generators and high voltage systems.