ALMA HYSAJ
Evanston
Summary
Activities professional with strong foundation in creating and managing engaging programs. Known for reliability and adaptability in dynamic environments, ensuring seamless event execution. Highly skilled in team coordination and effective communication to achieve impactful results.
Overview
12
12
years of professional experience
Work History
Junior QA Engineer
Prevail Health Solutions
01.2024 - 04.2025
- Logged and tracked bugs using tools and ensured accurate documentation and timely resolution.
- Conducted functional, regression, and smoke testing across web and mobile platforms to verify software quality and performance.
- Collaborated with developers and product teams to clarify requirements and ensure test coverage aligned with business goals.
- Wrote and executed test cases and test plans, updating them as features evolved.
- Reported issues clearly with detailed reproduction steps, screenshots, and logs to help developers resolve bugs quickly.
- Contributed to successful product launches through meticulous end-to-end testing of applications.
Peer Support Specialist
Prevail Health Solutions
01.2020 - 01.2024
- Assisted clients with setting and working towards recovery goals, offering resources and practical support.
- Maintained accurate and confidential documentation of client interactions following HIPPA and agency guidelines.
- Advocated on behalf of clients to ensure access to appropriate resources and services within the community.
- Promoted a strengths-based approach for clients through active listening and empathy.
Manager
World Fresh Market
05.2013 - 07.2020
- Schedule employees and ensured that all shifts were fully staffed.
- Responsible for the hiring and training, scheduling and evaluating employees.
- Oversaw large sum cash drops, filing incident reports, and ensuring policies/guidelines were adhered to by employees.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Bachelor of Arts - Social Work
Northeastern Illinois University
Chicago, IL01.2020
Skills
- Team management
- Resident support
- Program development
- Marketing
- Friendly, positive attitude
- Teamwork and collaboration
LANGUAGES
Albanian
Native or Bilingual
Timeline
Junior QA Engineer
Prevail Health Solutions
01.2024 - 04.2025
Peer Support Specialist
Prevail Health Solutions
01.2020 - 01.2024
Manager
World Fresh Market
05.2013 - 07.2020
Bachelor of Arts - Social Work
Northeastern Illinois University