Alma Carrera
Chicago
Summary
Experienced leader with strong background in guiding teams, training new employees, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
9
9
years of professional experience
Work History
Team Lead Trainer
QC Kinetix
04.2021 - Current
- Developed comprehensive training programs for new hires, resulting in improved productivity and job satisfaction.
- Encouraged proactive attitude towards self-development among trainees through introducing self-assessment techniques.
- Created customized development plans for each team member based on their unique strengths, weaknesses, career aspirations.
- Evaluated individual employee progress and provided constructive feedback for improvement.
- Conducted regular group trainings as well as one-on-one sessions tailored to individual needs and goals.
- Taught new team members correct procedures for all areas of operations.
- Maintained current knowledge of all team position requirements.
Front Desk Manager
Premier Point Home Health
06.2019 - 12.2020
- Managed client complaints and rectified issues to complete satisfaction.
- Created weekly reports on Excel to document all phone interactions and important files.
- Scheduled and arranged meetings for guests to maintain optimal satisfaction.
- Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Customer Service Representative
H&M
09.2016 - 05.2019
- Provided customer service via telephone, email, chat, and social media.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into company specific systems.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Handled escalated customer calls while maintaining a calm and friendly demeanor.
Education
Some College (No Degree) - General Studies
Northeastern Illinois University
Chicago, ILHigh School Diploma - undefined
Amundsen High School
Chicago, IL06.2012
Skills
- Bilingual in Spanish and English
- Problem-solving abilities
- High-energy attitude
- Multitasking
- Mac, PC, Microsoft Word, EXCEL, Power Point
- Creative Problem Solving/analytical thinker
- Social Media
Timeline
Team Lead Trainer
QC Kinetix
04.2021 - Current
Front Desk Manager
Premier Point Home Health
06.2019 - 12.2020
Customer Service Representative
H&M
09.2016 - 05.2019
Some College (No Degree) - General Studies
Northeastern Illinois University
High School Diploma - undefined
Amundsen High School
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