Alma Bacilio
Harvard
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
4
4
years of professional experience
2025
2025
years of post-secondary education
1
1
Certification
Work History
Front Desk Receptionist
Derick Dermatology
Crystal Lake
10.2025 - 12.2026
- Receive payment
- Verify insurance
- Schedule patients
- Get HIPPA forms signed
- Check in patients
- Greeted patients warmly and ensured a welcoming atmosphere at the dermatology clinic.
- Assisted patients with completing intake forms and verified insurance information accurately.
- Maintained cleanliness and organization of the reception area, enhancing patient experience.
- Utilized electronic health record systems to update patient information accurately and securely.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Resident Assistant
Friendship village of Schaumburg
Schaumburg
09.2024 - 04.2026
- Assisted residents with daily living activities and personal care needs.
- Provided emotional support and companionship to residents during interactions.
- Monitored resident health and well-being, reporting changes to nursing staff.
- Maintained a clean, safe, and welcoming environment for all residents.
- Collaborated with team members to implement care plans effectively.
- Participated in training sessions to enhance caregiving skills and knowledge.
- Completed routine rounds, checking with residents to meet care needs.
- Aided residents with ambulation or walker, cane and wheelchair use.
- Maintained accurate records of incidents that occurred in the residence hall.
- Answer call lights efficiently as possible
Resident Assistant
Bella Terra Rehabilitation Center
Streamwood
09.2024 - 02.2025
- Assisted residents with daily living activities and personal care needs.
- Provided emotional support and companionship to residents during interactions.
- Monitored resident health and well-being, reporting changes to nursing staff.
- Maintained a clean, safe, and welcoming environment for all residents.
- Collaborated with team members to implement care plans effectively.
- Participated in training sessions to enhance caregiving skills and knowledge.
- Completed routine rounds, checking with residents to meet care needs.
- Answer call lights as efficiently as possible
Associate
Andys frozen custard
Schaumburg
07.2022 - 09.2024
- Prepared frozen custard and desserts following company recipes and standards.
- Maintained cleanliness and organization of the service area and equipment.
- Assisted customers with orders, providing exceptional service and product knowledge.
- Collaborated with team members to ensure smooth service during busy hours.
- Operated cash register, processing transactions accurately and efficiently.
- Monitored inventory levels, restocking supplies as needed for daily operations.
- Assisted customers with selecting items and answering questions about products.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Organized backroom areas to maintain a clean and organized work environment.
- Performed cash register functions accurately and efficiently.
Front Line Crew Member
Bibibop Asian Grill
Schaumburg
06.2024 - 08.2024
- Provided exceptional customer service in fast-paced dining environment.
- Prepared and assembled menu items according to company standards.
- Maintained cleanliness and organization of work station during peak hours.
- Managed cash register transactions accurately and efficiently during busy shifts.
- Collaborated with team members to ensure efficient food preparation and delivery.
- Operated cash registers efficiently and accurately.
Education
Schaumburg High School
Schaumburg, ILSkills
- Electronic health records
- Patient scheduling
- Insurance verification
- HIPAA compliance
- Cash handling
- Customer Service
Certification
- BLS/CPR certified
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Front Desk Receptionist
Derick Dermatology
10.2025 - 12.2026
Resident Assistant
Friendship village of Schaumburg
09.2024 - 04.2026
Resident Assistant
Bella Terra Rehabilitation Center
09.2024 - 02.2025
Front Line Crew Member
Bibibop Asian Grill
06.2024 - 08.2024
Associate
Andys frozen custard
07.2022 - 09.2024
Schaumburg High School