Allyson Thompson
Waterloo,IL
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Puts customers first and works in a time-efficient manner while doing the best job that can be done. Trainable and committed to creating warm and inviting atmosphere.
Overview
6
6
years of professional experience
Work History
Hostess/Bartender Assistant
Bill Gianino's
05.2023 - Current
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Used cash registers and credit card machines to cash out customers.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating, and menu information.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Promoted business loyalty by fostering positive customer relationships.
- Utilized strong multitasking skills to efficiently manage multiple priorities during peak hours without sacrificing quality or service standards.
- Provided excellent customer service, addressing patron needs promptly and courteously.
- Contributed to a positive work environment by fostering teamwork among staff members during high-pressure shifts.
Child Care
Family Members
05.2018 - Current
- Helped the kids with schoolwork, cooked breakfast and lunch for them, helped them get ready in the morning, and take them places during the day.
- Taught children to organize toys, wash hands, and share by leading by example.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Communicated positively with children and guardians.
- Prepared healthy, age-appropriate snacks and meals.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Server
R'casa Tex Mex Restaurant
05.2020 - 01.2022
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Special Needs Child Care
Family Members
12.2018 - 05.2019
- Handled daily administrative tasks efficiently to minimize time away from her.
- Responded to inquiries from parents and guardians.
- Monitored her activities to verify safety and wellbeing.
Education
Southeast Missouri State University
Cape Girardeau, MOBBA - Business Administration
Mississippi State University
Starkville, MS05.2025
High School Diploma -
Gibault Catholic High School
Waterloo, IL05.2020
Skills
- Phone Inquiries
- Stocking and Replenishing
- Cash Register Operation
- POS system
- Growth in Customer Service
- Obtaining Information
- Loyalty Programs
- Understanding Customer Needs
- Process Transactions
- Membership Inquiries and Renewals
- Problem Resolution
Additional Information
- Awards and Honors , First Honors (Junior year, Second semester) Second Honors (Junior year first semester, Senior year)
Timeline
Hostess/Bartender Assistant
Bill Gianino's
05.2023 - Current
Server
R'casa Tex Mex Restaurant
05.2020 - 01.2022
Special Needs Child Care
Family Members
12.2018 - 05.2019
Child Care
Family Members
05.2018 - Current
Southeast Missouri State University
BBA - Business Administration
Mississippi State University
High School Diploma -
Gibault Catholic High School
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