Allyna Shipley
Chester
Summary
Dedication professional with strong communication and multitasking skills. Experienced in training and developing teams to deliver exceptional customer service while maintaining a positive work envienvironmen.
Overview
3
3
years of professional experience
Work History
Manager
Chester Dairy Queen
Chester, IL
07.2023 - Current
- Oversaw daily operations, ensuring strict compliance with safety and quality standards.
- Trained and developed staff in customer service best practices, improving overall team performance and guest satisfaction.
- Addressed and resolved customer concerns promptly, enhancing the dining experience and building customer loyalty.
- Led and motivated team members to maintain high productivity and engagement.
- Effectively managed multiple responsibilities while consistently meeting established deadlines.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Builds strong relationships with team members and other members of management.
- Maintained a clean, organized, and safe environment for both employees and customers.
Sales Associate
Walmart
Chester, IL
02.2023 - 08.2023
- Provided attentive customer service by assisting with product selection and responding to inquiries, enhancing the overall shopping experience.
- Maintained accurate inventory levels through regular stock checks and replenishment.
- Supported sales initiatives by executing promotions and merchandising strategies to increase product visibility.
- Trained and guided new associates on store procedures and customer service expectations.
- Processed cash transactions efficiently, ensuring accuracy in all financial exchanges.
- Maintained composed and professional demeanor when addressing customer concerns in fast-paces, high-pressure environments.
- Assisted customers with questions regarding sizing, accessories, and proper merchandise care.
- Created a welcoming and positive first impression for new and returning customers.
- Built strong customer relationships through effective communication and attentive service, fostering loyalty and repeat business.
Education
High School Diploma -
Chester High School
ChesterSkills
- Customer service
- Documentation and reporting
- Conflict resolution
- Clear communication
- Work prioritization
- Positive attitude
- Multitasking
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
Timeline
Manager
Chester Dairy Queen
07.2023 - Current
Sales Associate
Walmart
02.2023 - 08.2023
High School Diploma -
Chester High School