Ally Dettloff
Plainfield
Summary
Customer Service Professional experienced in veterinary operations. Enhanced client relations and managed patient records to streamline processes and improve satisfaction. Resolved issues with professionalism while ensuring efficient scheduling and data entry.
Overview
6
6
years of professional experience
Work History
Veterinary Receptionist
Ness Exotic Wellness Center
Lisle
03.2026 - Current
- Scheduled appointments and managed the veterinary clinic's calendar efficiently.
- Answered phone calls, addressing client inquiries and concerns promptly.
- Filed medical records in an organized manner for easy access when needed.
Customer Service Representative
Paws for a Cause Vet Care
Naperville
12.2024 - 01.2026
- Served as first point of contact, creating a welcoming experience for clients and pets.
- Managed patient records and appointments using Ezyvet software.
- Answered 50-120 calls daily and coordinated 50-80 surgical appointments.
Veterinary Receptionist
Springbrook Animal Care Center
Naperville
10.2023 - 11.2024
- Managed appointment scheduling and coordinated client communications for efficient patient flow.
- Assisted veterinarians with patient intake, ensuring accurate medical histories and documentation.
- Processed payments and maintained financial records, enhancing overall transaction accuracy.
E-Commerce Team Lead
Jewel-Osco
Plainfield
05.2023 - 08.2023
- Coordinated daily tasks among team members to ensure optimal performance.
- Led online order fulfillment and ensured accurate, timely customer deliveries.
- Resolved customer complaints and ensured customer satisfaction.
Grocery Designated Business Owner
Target
Shorewood
08.2020 - 11.2022
- Analyzed sales data to identify trends, influencing product assortment decisions.
- Led operational strategies that optimized inventory management and minimized stock discrepancies.
- Mentored staff on customer service best practices, improving guest experience.
Education
Associate of Arts - Journalism
Joliet Junior College
Joliet, IL06-2023
High School Diploma -
Plainfield South High School
Joliet, IL06-2020
Skills
- Proficient in Ezyvet
- Proficient in Cornerstone
- Proficient in Avimark
- Billing and invoicing
- Appointment scheduling
- Telephone management
- Customer service
- Attention to detail
- Problem solving
- Effective communication
Timeline
Veterinary Receptionist
Ness Exotic Wellness Center
03.2026 - Current
Customer Service Representative
Paws for a Cause Vet Care
12.2024 - 01.2026
Veterinary Receptionist
Springbrook Animal Care Center
10.2023 - 11.2024
E-Commerce Team Lead
Jewel-Osco
05.2023 - 08.2023
Grocery Designated Business Owner
Target
08.2020 - 11.2022
Associate of Arts - Journalism
Joliet Junior College
High School Diploma -
Plainfield South High School