Summary
Overview
Work History
Education
Skills
Timeline
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Alliyah Turner

Springfield

Summary

Throughout my working experiences, I’ve excelled in enhancing customer satisfaction and streamlining operations. My expertise in problem-solving and exceptional communication skills have significantly contributed to workplace efficiency, excelling problem-solving and fostering personal relationships. Having someone that is skilled in communication and organization, which significantly improves efficiency and service quality across diverse roles, is always a great addition.

Overview

7
7
years of professional experience

Work History

Winery Worker

Cooper’s Hawk
01.2020 - 10.2024
  • Performed routine equipment maintenance to ensure reliability and longevity of machinery used in the winery process.
  • Continuously updated personal knowledge on industry trends and innovations to ensure the winery remained competitive in the marketplace.
  • Facilitated communication between various departments within the company, streamlining workflow processes for increased efficiency.
  • Increased visitor satisfaction by offering informative tours that highlighted the winemaking process and history of the establishment.
  • Engaged customers during tastings, providing knowledgeable recommendations based on individual preferences and tastes.
  • Maintained cleanliness and organization of winery facilities to ensure adherence to sanitation standards.
  • Helped maintain a safe work environment by adhering to safety guidelines when handling chemicals or operating heavy machinery during the course of daily duties.
  • Communicated with coworkers and management to report challenges.

Pharmacy Technician

Walgreen's Pharmacy
01.2021 - 03.2022
  • Prepared and labeled medication orders, including oral, IV, and topical prescriptions, to meet patient needs.
  • Applied barcode scanning technology to verify medication accuracy and prevent dispensing errors.
  • Utilized pharmacy management software to maintain up-to-date patient records and inventory levels.
  • Maintained clean and organized work environment, adhering to safety and sanitation guidelines.
  • Performed inventory management tasks, including stock rotation and expiration date checks, to ensure medication availability.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Counted, measured, and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
  • Educated patients on medication usage and precautions, enhancing patient understanding and safety.
  • Engaged in continuous learning to stay updated on pharmaceutical practices and products.

Tutor

Kumon Learning Center
06.2017 - 10.2018
  • Mentored students in goal-setting and time management to foster independence in learning.
  • Implemented personalized study strategies for improved academic performance and confidence in students.
  • Enhanced understanding of complex subjects with clear explanations and relatable examples.
  • Encouraged critical thinking and problem-solving skills through interactive activities.
  • Created a positive learning environment to motivate students and reduce anxiety.
  • Provided homework assistance using specific curriculum and materials.

Education

General Studies

Calvary Academy
Springfield, IL
05.2019

Skills

    Problem Solving

    Organization

    Time Management

    Communication

    Building Personal Relationships

    Teaching

    Customer Service

    Patient Care

Timeline

Pharmacy Technician

Walgreen's Pharmacy
01.2021 - 03.2022

Winery Worker

Cooper’s Hawk
01.2020 - 10.2024

Tutor

Kumon Learning Center
06.2017 - 10.2018

General Studies

Calvary Academy

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Alliyah Turner