Allison Quick
Peoria
Summary
Excellent communication / listening skills used in identifying and satisfactorily resolving issues that bring about positive changes Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
13
13
years of professional experience
1
1
Certification
Work History
Supervisor
Holiday Inn & Suites-East Peoria, IL
East Peoria, IL
07.2023 - 09.2025
- Deposit guests' valuables in hotel safes or safe-deposit boxes
- Arrange tours, taxis, or restaurant reservations for customers
- Date-stamp, sort, and rack incoming mail and messages
- Clean and maintain lobby and common areas, such as restocking supplies and watering plants
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment
- Transmit and receive messages, using telephones or telephone switchboards
- Compute bills, collect payments, and make change for guests
- Record guest comments or complaints, referring customers to managers as necessary
- Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers
- Keep records of room availability and guests' accounts, manually or using computers
- Verify customers' credit, and establish how the customer will pay for the accommodation
- Make and confirm reservations
- Contact housekeeping or maintenance staff when guests report problems
- Greet, register, and assign rooms to guests of hotels or motels
- Issue room keys and escort instructions to bellhops
- Plan, schedule or supervise the work of other employees
- Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies
- Review accounts and charges with guests during the check out process
- Monitor Processes, Materials, or Surroundings
- Organizing, Planning, and Prioritizing Work
- Performing for or Working Directly with the Public
- Performing General Physical Activities
- Processing Information
Cashier/Customer Service
The Green Door-Peoria, IL
Peoria, IL
03.2018 - 08.2019
- Money handling
- Inventory
- Cleaning
Bartender
Bottoms Up-East Peoria, IL
East Peoria, IL
03.2017 - 05.2019
Customer Service Representative
Zipcar-Peoria, IL
Peoria, IL
03.2015 - 01.2018
Cashier/Customer Service
Lovers Playground-Peoria, IL
Peoria, IL
04.2012 - 02.2014
Education
High school or equivalent - undefined
Washington Comm High School
Washington, IL05.2011
Skills
- GPS
- Attention to detail
- Guest services
- Route driving
- Employee relations
- Photography
- Call center agent experience
- Pet care
- Multi-line phone systems
- Phone communication
- Team management
- Report writing
- Word processing
- Call center experience
- Customer service
- Merchandising
- Document management
- Property management tools
- Filing
- Interpersonal communication
- Customer support
- Money Handling
- Self-directed learning
- Customer communication
- Customer complaint resolution
- Office experience
- Retail sales
- Order processing
- Inventory management
- Greeting customers
- In-person customer service
- Dependability
- Cash handling
- Ability to follow instructions
- Hospitality
- Microsoft Office
- Performance management
- OPERA
- Microsoft Outlook
- Conflict management
- Delivery driver experience
- Hotel experience
- Productivity software
- Communication skills
- Flexibility
- Organizational skills
- Interpersonal skills
- Technical Proficiency
- Task prioritization
- Active listening
- Leadership
- Training & development
- Operations management
- Crew Member
- Microsoft Word
- Adhering to traffic regulations
- POS systems
- Mobile devices
- Time management
- Management
- Computer literacy
- Customer relationship building
- Order placement
- Microsoft Excel
- Power tools
- Phone answering
- Driving
- Writing skills
- Accounting
- Supervising experience
- Self-direction
- Maintaining an organized workspace
- Financial transaction processing
- Front desk
- Phone etiquette
- Computer operation
- Night audit
- Typing
- Managing customer accounts
- Processing cash transactions
- Client interaction via phone calls
- Record keeping
- Appointment scheduling
- Team leadership
- Branding
- Phone call management
- Adaptability
- Teamwork
Certification
Driver's License
Languages
English
Additional Information
- Food handlers License
- Basset License
Timeline
Supervisor
Holiday Inn & Suites-East Peoria, IL
07.2023 - 09.2025
Cashier/Customer Service
The Green Door-Peoria, IL
03.2018 - 08.2019
Bartender
Bottoms Up-East Peoria, IL
03.2017 - 05.2019
Customer Service Representative
Zipcar-Peoria, IL
03.2015 - 01.2018
Cashier/Customer Service
Lovers Playground-Peoria, IL
04.2012 - 02.2014
High school or equivalent - undefined
Washington Comm High School