Allison Morsovillo
Mokena
Summary
Customer Service Specialist with extensive experience at Impact Bulk Logistics, recognized for exceptional communication and call center skills. Proven ability to resolve escalated issues, resulting in increased customer loyalty and repeat business. Developed and implemented training programs that significantly improved team performance and service quality. Dedicated to providing outstanding customer experiences through professionalism and empathy.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist
Impact Bulk Logistics
12.2024 - Current
- Resolved escalated calls effectively, ensuring satisfaction for both company and customer needs.
- Cultivated strong relationships with customers, promoting loyalty and repeat business.
- Designed and implemented comprehensive customer service training programs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Customer Service Representative
Quala Wash
09.2022 - 12.2024
- Navigated high-stress situations with composure, upholding professionalism while resolving disputes or conflicts..
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls and emails adeptly, delivering satisfactory results for both customers and organization.
- Addressed customer inquiries regarding products, services, and company information.
Education
Capri Beauty School
New Lenox, ILHigh School Diploma -
Victor Andrew HighSchool
Tinley Park, IL06-2018
Skills
- Customer service and relations
- Effective communication
- Call center expertise
- Detail Oriented
- Data Entry
- Scheduling
Timeline
Customer Service Specialist
Impact Bulk Logistics
12.2024 - Current
Customer Service Representative
Quala Wash
09.2022 - 12.2024
Capri Beauty School
High School Diploma -
Victor Andrew HighSchool
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