Allison Kaufmann
East Peoria
Summary
Skilled clinical professional with comprehensive expertise in laboratory techniques, diagnostic testing, and quality control. Strong collaborator with consistent focus on achieving accurate results. Adept at adapting to changing requirements and supporting team objectives. Reliable, efficient, and equipped with capabilities in specimen analysis, data interpretation, and laboratory safety protocols.
Overview
9
9
years of professional experience
Work History
Client Services Coordinator
Carle Health
Peoria, IL
02.2022 - Current
- Developed training materials for new staff, and improving onboarding processes.
- Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Adapted quickly to changes in company policies and procedures, ensuring continued adherence to best practices and compliance requirements.
- Developed strong relationships with clients through regular check-ins, fostering loyalty and trust.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Implemented new processes to increase operational efficiency in the coordination of client services.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Clinical Laboratory Technician
UnityPoint Health
Peoria, IL
05.2017 - 02.2022
- Maintained compliance with regulatory standards and quality control procedures.
- Trained new technicians on laboratory protocols and best practices.
- Actively participated in continuing education opportunities to stay current on advances within the clinical laboratory field.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Analyzed and interpreted data, accurately identifying and reporting laboratory results.
- Identified and traced quality control issues impacting laboratory results.
- Executed point of care testing procedures to ensure timely patient diagnosis.
- Executed entry of CAP proficiency testing data into CAP website.
Education
Associate of Applied Science - Clinical Laboratory Science
Illinois Central College
East Peoria, IL05-2017
Skills
- Scheduling and planning
- Customer relations
- Client relationship building
- Specimen handling
- Point of care testing
- Familiar with RALS
- Blood bank procedures
- PCR techniques
- Coagulation studies
- Chemistry analysis
- Data interpretation
- Lab equipment operation
- Hematology testing
- Lab information systems
- Problem-solving
- Multitasking Abilities
- Serology testing
Timeline
Client Services Coordinator
Carle Health
02.2022 - Current
Clinical Laboratory Technician
UnityPoint Health
05.2017 - 02.2022
Associate of Applied Science - Clinical Laboratory Science
Illinois Central College