Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Allison Ford

Alton

Summary

Dynamic hospitality professional with extensive experience at Page Okra Grill, excelling in upselling techniques and relationship building. Proven track record of increasing sales through strategic customer engagement and exceptional communication. Resourceful and reliable, with a strong focus on quality control and employee training, ensuring a welcoming atmosphere for all guests.

Dependable Lead Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

10
10
years of professional experience

Work History

Lead Server

Page Okra Grill
01.2024 - Current
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Cultivated warm relationships with regular customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Answered customers' questions, recommended items, and recorded order information.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Increased sales significantly by upselling higher-end products to customers.

Bartender

Francis Marion Hotel
12.2022 - 09.2023
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Served high customer volumes during special events, nights, and weekends.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Hostess

Disney College Program
02.2016 - 08.2016
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Completed daily side work and opening and closing duties without fail.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.

Education

Associate of Science - General

Lewis And Clark Community College
Godfrey, IL
12-2015

Skills

  • Accurate money handling
  • High volume dining
  • Upselling techniques
  • Quality control
  • Relationship building
  • Resourceful and reliable
  • Party management
  • Bar terminology
  • Point of sale systems
  • Employee training and development
  • Table management
  • Teamwork and collaboration
  • Exceptional communication
  • Responsible and trustworthy
  • Positive and friendly attitude
  • Sales goals achievement
  • ServSafe certification

Languages

English

Timeline

Lead Server

Page Okra Grill
01.2024 - Current

Bartender

Francis Marion Hotel
12.2022 - 09.2023

Hostess

Disney College Program
02.2016 - 08.2016

Associate of Science - General

Lewis And Clark Community College

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Allison Ford