Allison Dyslin
Chicago
Summary
Hardworking and high-energy worker. Offering over a decade of experience in both fine and casual dining, and performing multiple positions within these roles. Consistently delivering friendly, prompt, and professional service to customers. Skillful in making personalized menu recommendations and managing all duties. In-depth knowledge of pos system operations, food safety and sanitation regulations.
Overview
6
6
years of professional experience
Work History
Server
Siena Tavern
Chicago
09.2013 - 07.2019
- Provided exceptional customer service in a fast-paced dining environment.
- Managed dining area cleanliness and organization throughout service shifts.
- Collaborated with kitchen staff to ensure timely meal delivery to guests.
- Assisted in training new servers on menu items and service standards.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Recommended food and beverage pairings to enhance guest experiences.
- Handled customer inquiries and resolved issues professionally and promptly.
- Processed transactions accurately using point-of-sale systems efficiently.
- Maintained knowledge of menu changes and seasonal offerings regularly.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Server & Bartender
Delux Bar & Grill
Chicago
06.2013 - 02.2015
- Greeted and seated guests in a fast-paced dining environment.
- Assisted with menu knowledge and recommendations to enhance guest experience.
- Took orders accurately and relayed them to kitchen staff promptly.
- Maintained cleanliness of tables and dining areas throughout service shifts.
- Managed payments and processed transactions using point-of-sale systems.
- Collaborated with team members to ensure smooth service during busy periods.
- Addressed customer inquiries and resolved issues with professionalism and care.
- Supported daily operations by restocking supplies and organizing dining space.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Trained new bartenders on drink preparation and upselling techniques.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Informed customers of daily specials and signature menu items.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Managed bar inventory and restocked supplies as needed.
- Prepared and served a variety of cocktails and beverages.
- Provided friendly and efficient service to all restaurant patrons.
- Balanced daily registers and generated sales reports for management.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Collected and organized daily till totals and tips.
Education
Some College (No Degree) - Fine Arts
Northern Illinois University
Dekalb, ILSkills
- Customer service
- Menu management
- Point-of-sale operation
- Food safety compliance
- Alcohol service regulation
- Customer relationship management
- Team member support
- Specials promotion
- Hostess support
- Time management
- Adaptability under pressure
- Effective communication
- Proactive problem solving
- Attention to detail
- Ongoing learning commitment
- Exceptional customer service
References
References available upon request.
Timeline
Server
Siena Tavern
09.2013 - 07.2019
Server & Bartender
Delux Bar & Grill
06.2013 - 02.2015
Some College (No Degree) - Fine Arts
Northern Illinois University