ALLISON BUESCHER

• Consistently achieved high clean-claim rates, ensuring compliance with billing deadlines and revenue cycle goals.
• Successfully managed full-cycle recruiting, onboarding, and retention—achieving a 100% staff retention rate.
• Conduct daily huddles and biweekly team meetings to align priorities, improve communication, and sustain team productivity.
• Monitor KPIs and align revenue targets with organizational objectives.
• Analyzed authorization data trends to identify bottlenecks, leading to targeted improvements and measurable reductions in processing times.
• Manage a team of remote staff, enhancing payroll accuracy and workflow efficiency, resulting in high compliance with billing deadlines.
• Provided training and mentorship on authorization protocols, fostering a culture of continuous learning and enhancing team performance.
• Implemented streamlined processes for authorization requests, resulting in faster approvals and significantly improved patient access to services.
• Partnered with Regional Managers and Clinical Leads to resolve authorization barriers, optimizing revenue capture and strengthening interdepartmental relationships.
• Ensured compliance with HIPAA regulations by maintaining strict confidentiality of patient records and billing data.
• Trained staff on HIPAA compliance policies and proper handling of sensitive patient information.

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• Mentor and train new staff, streamlining onboarding and workflows.
• Provided exceptional pre-arrival assistance to patients, ensuring a seamless transition into care and enhancing overall patient experience.
• Partnered with multidisciplinary teams to coordinate patient needs, resulting in a cohesive care approach and elevated satisfaction levels.
• Engaged with patients warmly to build trust and rapport, fostering a welcoming environment that enhanced overall satisfaction.

• Facilitated patient financial assessments to determine eligibility for assistance programs.
• Educated patients on financial options, insurance coverage, and payment plans.
• Collaborated with healthcare providers to resolve billing inquiries and discrepancies.
• Streamlined processes for application submissions, reducing turnaround time significantly.
• Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.
• Enhanced patient satisfaction by effectively explaining financial options and answering billing inquiries.
• Provided compassionate assistance to financially challenged patients, identifying potential sources of funding or discounts when applicable.
• Reduced hospital bad debt through proactive communication with patients about their financial responsibilities.
• Improved cash flow by proactively monitoring aging accounts receivables and implementing effective collection strategies.
• Maintained up-to-date knowledge on evolving healthcare regulations, sharing insights with colleagues for continuous improvement.